Assistant Event Services Manager Full-Time Moody Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Assistant Event Services Manager reports directly to the Senior Director of Event Services. The Assistant Event Services Manager is responsible for assisting with the planning and execution of Moody Center events, including basketball games, concerts, and family shows.

This role pays an annual salary of $50,000-$60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 28, 2026.

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community.

Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women's and Men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.

We want you to join our team and create the most electric entertainment experience in the nation.

Responsibilities

• Take ownership of assigned events in the facility, inclusive of scheduling staff, working with tour personnel, and briefing relevant stakeholders.
• Liaison with the security vendor management team to ensure operations are carried out professionally.
• Manage scheduling of all part-time staff requested per event through various scheduling platforms.
• Effectively lead, direct, and work alongside part-time staff with the goal of creating exceptional experiences at Moody Center events
• Assist with creating and leading events for part-time staff recognition and providing continuous opportunities for staff to remain engaged and part of the team.
• Coordinate staff check-ins, call-offs, event briefings, and post-event meetings with Guest Services and Security Management.
• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
• Assist with managing Guest Services activities (Lost and Found, Tots tag-a-long program)
• Ensure oversight of all incident reports during events and accurate information is being documented.
• Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff.
• Work with event managers to ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed.
• Assist with managing and advancing both large-scale events and ancillary events, including concerts, sports events, VIP receptions, and special events.
• Communicate and disseminate event-related information to appropriate departments, vendors, and others to ensure necessary levels of staffing coverage and overall event understanding.
• Develop and maintain effective working relationships with clients, partners, and all stakeholders.
• Empower staff to take opportunities to create memorable experiences and/or resolve guest concerns timely, effectively, and with great service.
• Resolve problems in a timely manner; analyze and gather information and identify alternative solutions quickly and effectively.
• Effectively manage internal security technology programs, including Genetec and ISS 24/7.

Qualifications

• Bachelor's degree from an accredited college or university in public assembly facility management, hospitality management, business administration, or a related field is preferred. Relevant education and experience may be substituted as appropriate.
• 2-3 years' experience in large sports and/or music entertainment management and/or production.
• Event experience with large-scale events in a stadium or concert setting of a similar size (15,000 seats) is highly desirable.
• Extremely organized and detail-oriented, resourceful, a quick learner, and able to handle multiple projects simultaneously.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Excellent customer service skills.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Ability to lift heavy objects as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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