Assistant General Manager

Where Hospitality Becomes Unscripted

Job Summary

At OTH Hotels Resorts, hospitality isn’t scripted, it’s personal. As the Assistant General Manager , you will play a pivotal leadership role in ensuring smooth and efficient front desk operations while overseeing all hotel departments. This role demands a highly organized, professional individual who excels in team scheduling, timesheet management, staff training, and guest relations. The AGM fosters a warm, welcoming atmosphere for guests and maintains high standards of hospitality and operational excellence throughout the property.

Key Responsibilities

• Lead and supervise front desk staff to deliver exceptional guest service from check-in to check out. Ensure adherence to company standards, policies, and brand service protocols.
• Create and manage staff schedules to maintain optimal coverage and service levels. Monitor and approve timesheets with accuracy and compliance.
• Conduct and oversee training programs for front desk and department staff. Mentor team members to develop leadership skills and promote professionalism.
• Guest Relations Excellence Respond promptly and professionally to guest alerts, complaints, and special requests, ensuring timely resolution and complete guest satisfaction. Model warm, courteous behavior in all interactions.
• Conduct property inspections and audits and maintain quality and safety standards.
• Promote a culture of hospitality excellence.

Team Leadership & Development

• Oversee and collaborate with all department heads to ensure seamless property operations. Maintain clear communication channels between departments to support guest services.
• Route employee relations matters, complaints, or sensitive issues to the General Manager and on-site HR representative.
• Assist on-site HR team with preparing standard communications and employee correspondence as requested.

Systems & Operational Knowledge

• Maintain working knowledge of Property Management Systems and POS software
• Ensure accurate use of systems for reservations, billing, reporting, and inventory control

Financial & Administrative Responsibilities

• Assist in monitoring labor costs and departmental expenses to meet budget targets
• Assist management in establishing and achieving predetermined profit objectives and desired standards of quality food, service, maintenance, cleanliness, merchandising and promotion.
• Assist with completing monthly inventories and support end-of-month financial processes
• Develop operating tools necessary and incidental to modern management principles for forecasting, cost control, and operational efficiency initiatives

Who You Are

• A hospitality leader with at least 5 years of hotel management experience.

• Strategic and forward-thinking, with the ability to anticipate trends, identify opportunities, and lead change.
• A relationship-builder who collaborates effortlessly with Sales, Revenue, F&B, Rooms, and Corporate support teams.
• Knowledgeable with Microsoft Office, including word, excel, outlook, and PowerPoint

• Passionate about service excellence and building a culture where people feel valued, motivated, and empowered.

• Calm, confident, and solutions-oriented especially during high-pressure situations with the ability to write and communicate with others professionally and promptly.
• Flexible and available for the needs of a 24/7 operation, including possible evenings, weekends, and holidays.
• Experienced with hotel systems including PMS, POS, labor management, financial systems, and reporting tools.

What Makes Us Different

Unscripted Hospitality isn’t about memorized greetings or rigid procedures, it’s about trust, heart, and human connection. We empower our team members to read the moment, act with intention, and create experiences that feel genuine and memorable.

Join Us

If you’re ready to be part of a team that values authenticity over routine, connection over transaction, and people over process, this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts .

This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.