Front Office Supervisor

575 Hyatt Lost Pines Road
Lost Pines , TX 78612

Front Office Supervisors demonstrate strong leadership, communication, and relationshipbuilding skills and play an essential role in supporting the hotels senior leadership team. This position assumes foundational management responsibilities and leads front office colleagues through coaching, guidance, and accountability. Supervisors may assist with training, scheduling, payroll support, and the interviewing and onboarding of new associates.

As a highly visible leader, the Front Office Supervisor oversees the guest registration process and ensures consistent communication of hotel services, amenities, and promotions. This role creates meaningful opportunities for guest interaction and has a direct impact on shaping the overall guest experience. Front Office Supervisors also support daily operational needs, including processing payments and responding to guest inquiries with professionalism and care.

Key Responsibilities:

• Lead, coach, and support front desk agents to deliver exceptional guest service
• Assist with supervisory responsibilities such as training, scheduling, payroll administration, and interviews
• Oversee guest check-in and check-out processes, ensuring accuracy and efficiency
• Communicate hotel services, promotions, and local information to guests
• Address guest questions, requests, and concerns promptly and courteously
• Process forms of payment and ensure compliance with hotel policies
• Serve as a role model for service excellence and Hyatt brand standards

Benefits | We care for people so they can be their best . Our colleagues enjoy:

• Career Growth and Advancement Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Healthcare FSA - saves you money for medical expenses
• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
• Discounted Room Nights for you, your friends and your family!
• Free Parking convenient and cost-free parking for all our associates
• Paid Time Off Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance 24/7 emotional support, legal guidance, personal & financial resources
• Employee meals in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Discounts at various retailers at Headspace, Apple, AT&T, Verizon and More!
• Colleague Recognition Programs - Be celebrated for your hard work and dedication.

• Strong communication and organizational skills
• Proven leadership and teamwork skills
• Previous Supervisory skills preferred
• Must be able to work in a fast-paced environment
• Ability to work a flexible schedule to include holidays and weekends
• Ability to complete tasks with minimal supervision
• Knowledge of Microsoft Word and Excel programs
• Prior Front Office experience and a thorough understanding of Front Office operations is required
• Must have a valid drivers license with a clean driving record
• Must be 18 years of age or older