Cafe Manager - Boston

0-1 years

A Cafe Manager supports Tattes mission to inspire, care for, and nurture life every day by contributing to the cafe management team in welcoming guests, supporting team members, and executing cafe operations to Tatte standards. Cafe Managers are leaders within the cafe who help oversee daily operations while developing their leadership skills and supporting an exceptional guest experience.

Cafe Managers work side by side with team members throughout shifts, leading and inspiring teams to exceed guest expectations through authentic hospitality, operational excellence, and strong execution of Tattes service and product standards.

We are looking for leaders who are passionate about hospitality, thrive in fast paced cafe environments, and enjoy developing team members while supporting strong daily operations.

KEY RESPONSIBILITIES

We expect our Cafe Managers to:

• Lead with warmth, professionalism, and accountability
• Deliver exceptional guest experiences while upholding Tattes hospitality standards
• Support and coach team members throughout shifts
• Maintain high standards for product quality, cleanliness, organization, and food safety
• Lead operational execution while supporting cafe performance goals
• Live Tattes core values and help support our mission
• Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays

Summary of Responsibilities

• Model authentic and engaging hospitality while coaching overall guest experience standards
• Support execution of Tatte operational standards regarding service, product knowledge, safety, and sanitation
• Lead team members through shifts by overseeing deployment, floor leadership, and operational execution
• Provide clear, timely, and constructive feedback to team members throughout shifts
• Ensure beverage, bakery, and savory products meet recipe and visual standards
• Communicate product quality concerns to the appropriate teams
• Support difficult conversations with team members and guests professionally and respectfully
• Assist with onboarding and training new team members using company training programs
• Support food safety standards and maintain strong product and allergen knowledge
• Follow cafe administrative procedures including cash handling, ordering, receiving, time clock verification, and sanitation audits
• Other related assignments as necessary

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs, including days, evenings, weekends, and holidays
• Ability to work 10+ hour shifts and stand, sit, squat, or walk for extended periods of time
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds
• Consistent and punctual attendance
• Ability to maintain a calm and professional demeanor during high volume periods

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 6 months of supervisory experience
• Excellent verbal and written communication skills
• Strong understanding of cafe operations and team deployment
• Ability to work effectively in a team oriented environment
• Strong attention to detail

Preferred

• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Previous experience with UltiPro, Toast POS, CrunchTime, and TeamworX preferred
• ServSafe, Allergen, and ChokeSaver certifications preferred

OUR BENEFITS & PERKS

• Competitive Pay: $24.25$28.60/hour, depending on experience
• Paid vacation and sick time after 1 year of full time service
• 401(k) with company match
• Free employee assistance program services
• Flexible schedules with no late nights
• Health, dental, and vision insurance
• Free meals and drinks
• Exciting potential for growth

We hire managers for the market, and while we strive to place them in cafes that are convenient to them, placement at a specific cafe is not guaranteed.

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E Verify employer.

Compensation: Hourly ($24.25 - $28.60)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Dining Discounts, Wellness Program, Travel Expenses

Leadership

Teamwork

Coaching

Problem Solving

Time Management

Adaptability

Customer Service

Attention to Detail

Communication

Conflict Resolution

Operational Management

Training and Development

Flexibility

Professionalism

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