Hotel Guest Service Manager

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply! \n

Benefits: \n

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• Medical, dental, and vision offered after qualification period \n
• Competitive performance bonuses \n
• 401k with match offered after qualification period \n
• Employee discounts at Hilton Hotels worldwide \n
• Paid Leave \n
• Vacation time accrued based on hours worked \n
• 7 paid holidays each year \n \n

Essential Job Functions: \n

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• Schedules staff based on business demand and ensure all front desk shifts are covered \n
• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures \n
• Provides training, including safety training, to front desk staff \n
• Selects or assists in the selection of front office staff and completes all new hire paperwork \n
• Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations \n
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents \n
• Conducts or assists in conducting staff meetings \n
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures \n
• Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members \n
• Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code \n
• Takes on projects as assigned by GM and completes them by the due date \n
• Receives and resolves or assists in resolving guest complaints and employee concerns \n
• Performs functions of the General Manager in their absence \n
• Covers shifts on front desk, if needed, to maintain smooth operations \n
• Corresponds with group contacts and travel agents to answer special requests for rooms and rates \n
• Assists with sales and marketing efforts as directed \n
• Answers inquiries pertaining to hotel policies and services \n
• Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines \n
• Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager \n \n

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Required Education \/ Certifications \/ Work\/Industry Experience: \n

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• 2+ years of work experience in hotel front desk operations \n
• Previous customer service experience required \n
• Previous supervisory or management experience preferred \n \n

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