Assistant Front of House Manager

POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, serving more than 150,000 annually. The Assistant Front of House Manager is responsible for assisting the FOH Manager with overall day-to-day operations in all Front of the House Food Service common areas, banquet dining halls, and dining rooms, including customer service, training, and supervising all staff. During peak season, this position's main duties will be in the Buckboard FOH operation. Other duties include dining room and restroom cleanliness, labelling food items, updating the daily menu board, administrative duties, and ensuring all serving line equipment is clean and functioning properly.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Maintain a neat, clean, professional appearance and presentation
• Emphasis on guest/client experience and overall guest interaction - bringing the mission to the guest
• Work holidays, weekends, and morning or evening shifts
• Operational knowledge of a wide variety of food service equipment, including espresso machines
• Supervise up to 35 staff - Assist with oversight of all front of house staff in Commons, Skinny Ski, Buckboard
• Build and maintain Buckboard front of house staff with a guest relationships/interaction focus
• Train front of house on proper use and cleaning of the espresso machine, and ensure quality production of coffee drinks
• Train and monitor all cash handling procedures within the department
• Supervise cold/hot food preparation and presentation for assigned dining rooms
• Work with Front of House Manager to schedule, train, and evaluate seasonal staff
• Assist with invoicing, expense tracking, timecard monitoring, staff credentials, etc.
• Assist in building and maintaining a banquet team of up to 8 for our catered and special events
• Lead front of house setup and breakdown at all catered and special events
• Assist the Front of House Manager to ensure proper setup and execution of catered and special events
• Assist the Front of House Manager to host, instruct, and grade up to 4 internship equivalent staff at a time

REQUIREMENTS/QUALIFICATIONS:

• Have a minimum of a year of managerial experience in the front of house of a high-volume food service operation
• Minimum one year of front-of-house banquet experience
• ServSafe Certification - Or able to complete upon hiring
• Leadership by example mentality

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Uphold the YMCA of the Rockies' Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies' safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Working in a kitchen environment
• Standing for long periods of time
• Working outside in all weather
• Various levels of noise, from none to very loud equipment or music
• Carrying large objects, stooping, kneeling, and bending

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities,

or qualifications associated with the job.