Front Office Manager

About the Property Fairfield Inn & Suites by Marriott delivers consistent quality and excellent service to business and leisure travelers. We are seeking a strong, hands-on Front Office Manager to lead our front desk operations and deliver outstanding guest experiences. Job Summary The Front Office Manager is responsible for leading the daily operations of the Front Desk, Guest Services, and Night Audit teams. This role focuses on delivering exceptional guest service, maximizing revenue, and maintaining efficient hotel operations. Key Responsibilities Lead, coach, and develop the Front Desk, Bell Staff, and Night Audit teams Oversee all front office operations including check-in/check-out, guest relations, and service recovery Ensure brand service standards are consistently met and exceeded Manage room inventory, rates, and upselling opportunities to drive revenue Handle guest complaints and resolve issues quickly and professionally Conduct daily shift briefings and maintain excellent interdepartmental communication Review and analyze front office reports and performance metrics Maintain compliance with Marriott brand standards and hotel policies Manage team scheduling, payroll, and labor costs Participate in leadership meetings and property initiatives Train team members on the Power of M PMS system and service standards Qualifications & Requirements Minimum 2-3 years of Front Office supervisory or management experience in a hotel Strong working knowledge of Power of M PMS system (required) Proven leadership skills with the ability to motivate and develop team members Excellent customer service, communication, and problem-solving skills Ability to work flexible hours, including evenings, weekends, and holidays High school diploma or equivalent required; Hospitality degree preferred Ability to stand for extended periods and lift up to 25 lbs when needed What We Offer Competitive salary of $50,000 - $55,000 annually, based on experience Comprehensive benefits package (Medical, Dental, Vision) Marriott hotel discounts worldwide Paid Time Off (PTO) and Holiday Pay 401(k) with company match Opportunities for growth and advancement Positive, team-oriented work environment