General Manager of The Cafe at Thistle Farms

General Manager of The Cafe at Thistle Farms Corporate Headquarters - Nashville, TN 37209 Apply Overview Position Type Full Time Category Restaurant - Food Service Apply Description Department: Cafe at Thistle Farms Reports to: Vice President of Operations & Finance Pay Grade: 8-E Director/Senior-Level Support Pay Range: $60,000 - $89,000 Job Summary Thistle Farms is a nonprofit justice enterprise dedicated to helping women survivors recover and heal from prostitution, trafficking, and addiction. We do this by providing a safe place to live, meaningful jobs, and a lifelong sisterhood of support. The General Manager is a key leader responsible for ushering in and supporting the next era of the Cafe at Thistle Farms, one that deepens our commitment to healing, economic opportunity, and community connection. The General Manager leads all Cafe operations, including supervision of the Head Chef, the front-of-house team and the Cafe and Catering & Events team, to ensure operational excellence, financial sustainability, and a welcoming, mission-centered environment for guests, employees, volunteers, and community partners. At the heart of this role is the development of people. The General Manager is responsible for training, coaching, and supporting a team largely made up of individuals in recovery, ensuring a workplace that is trauma-informed, growth-oriented, and grounded in dignity. This leader creates pathways for skill-building, confidence, and advancement, while holding clear standards that support both individual success and strong business outcomes. The General Manager also plays a critical role in positioning the Cafe as a true third place for the community, a welcoming, inclusive space beyond home and work where people gather, connect, and experience the mission of Thistle Farms in a tangible way. Direct Reports: Head Chef, Front-of-House Team, Catering & Events Coordinator, and Banquet Manager Duties & Responsibilities: Operational Leadership & Cafe Management Oversee all daily cafe operations, ensuring a high standard of hospitality, efficiency, cleanliness, and guest satisfaction Lead front-of-house operations including service standards, staffing coordination, scheduling, and workflow management Ensure alignment and collaboration between front-of-house, kitchen, catering, and events teams Create and maintain operational systems, policies, and procedures that support consistency and accountability Monitor and improve operational performance, guest experience, and team effectiveness Directly manages the Head Chef, who oversees the creation, development, and delivery of all food and beverage offerings across the Cafe, catering, events, and afternoon tea service Partners with the Head Chef to coordinate, manage and develop the Catering and Sales Team Administratively, the General Manager: Handles employee discipline in accordance with company policy Creates weekly staff and volunteer schedules Finalizes biweekly payroll Approves mileage and reimbursements Manages time-off requests Team Leadership & Staff Development Lead, mentor, and develop a diverse team of staff and volunteers, many of whom are in recovery, with a trauma-informed and strengths-based approach Create a culture of belonging, accountability, and growth that supports high retention and meaningful employment pathways Design and oversee training programs that build both technical skills and confidence, with clear pathways for advancement Serve as a steady, supportive presence, balancing compassion with clear expectations and consistency Guest Experience + Community Building Ensure an exceptional, consistent, and welcoming guest experience rooted in hospitality and care Champion the Cafe as a third place for the community, warm, inviting, and reflective of Thistle Farms' mission and values Support workforce development and social enterprise initiatives connected to the cafe Represent the cafe professionally in the community and at organizational events Collaborate with organizational leadership on initiatives that expand the cafe's impact and visibility Regularly evaluate customer experience through feedback and implement improvements Model and recognize outstanding hospitality and service Catering, Events & Hospitality Oversight Provide leadership and oversight for catering operations, afternoon tea experiences, private events, and community gatherings Partner with the Head Chef and Catering & Events team to ensure successful planning and execution of all events Support the growth and promotion of catering and hospitality offerings as a revenue-generating social enterprise Ensure event experiences reflect the mission, brand, and hospitality standards of Thistle Farms Develop relationships with community partners, organizations, and guests to expand awareness and engagement Operations + Financial Performance Manage cafe operational performance with attention to revenue growth, labor management, and expense control Partner with leadership on budgeting, forecasting, and financial planning Monitor key operational and financial metrics, identifying opportunities for efficiency and growth Support pricing strategy and operational decisions in partnership with the Head Chef Review and approve operational purchases and vendor relationships within budget guidelines Contribute to the continued development and sustainability of the cafe as a nonprofit social enterprise Manage administrative functions including hiring, scheduling, payroll, budgeting, inventory, and financial reporting Maintain POS systems and ensure operational accuracy Food, Beverage + Product Excellence Partner with the Head Chef on menu development to ensure offerings are fresh, high-quality, and aligned with brand and guest expectations Ensure consistency and excellence in all food and beverage execution Collaborate with the Head Chef to identify local suppliers and community partners to source ingredients and products that reflect values and support artisans Compliance + Safety Ensure all food safety, health, and safety standards are met and consistently upheld Maintain proper use and care of all Cafe equipment Exercise sound judgment in resolving operational and personnel issues Other duties as assigned Qualifications Required Skills/Qualifications Proven experience in restaurant or hospitality management; experience in nonprofit or social enterprise environments strongly preferred Demonstrated ability to lead, coach, and develop teams, ideally with experience supporting individuals in recovery or navigating trauma-informed environments Strong financial acumen and ability to manage budgets and interpret performance metrics Excellent leadership, communication, and interpersonal skills Strong organizational and time management skills with attention to detail Ability to balance compassion with accountability in a dynamic environment Ability to remain calm and effective in high-paced or challenging situations Knowledge of food, beverage, and event industry standards and trends Awareness and understanding of trauma-informed care principles Nurturing, steady, and patient leadership style 7+ years of hospitality management experience Proficiency in Microsoft Office Physical Requirements Typical schedule: 40 hours/week; flexibility required based on Cafe needs Requires prolonged standing, bending, lifting (25+ lbs), and repetitive motion Ability to work with kitchen equipment and standard office systems including POS Share job details to