Housekeeping Supervisor

Job Description - Housekeeping Supervisor

Hotel Emma is seeking passionate, service driven candidates for the position of Housekeeping Supervisor.

Purpose of the Position:

To supervise the Housekeeping personnel and inspect hotel guestrooms, restrooms, corridors and other service and public areas.

Primary Responsibilities:

Duties are as follows but not limited to:

• Inspects and trains personnel in housekeeping duties.
• Updates room status.
• Resolves guests' issues regarding housekeeping service, facilities or equipment.
• Examines carpets, drapes and furniture for stains, damage, or wear.
• Checks and inventories linens and supplies.
• Records inspection results and notifies cleaning personnel of inadequacies.
• Communicates with other hotel departments regarding problems which need their attention.
• Ensures all equipment is properly maintained and secured.
• Ensures Lost and Found procedures are followed.
• Aids in budget control through supervision of employees use of linen, supplies and equipment.
• Ensures key control policies.
• Abides by the regulations of the material safety data sheets when using chemicals.
• May perform cleaning duties.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests and fellow Associates in a friendly and warm manner.
• Performs other related duties as required.

Job Requirements:

• Position requires effective communication with guests and co-workers.
• Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
• Twelve months related experience.
• Flexible schedule required, to include AM/PM, weekends and holidays.

Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up 50 pounds. Prolonged sitting, standing, pushing, stretching, bending and kneeling without restrictions. Schedule will reflect business demands. Long and unusual hours on occasion. Strong listening and compassionate ear for employee personal and professional issues.