Restaurant Assistant Manager

Restaurant Assistant Manager The Old Dock Waterfront Restaurant
Position Title: Assistant Manager
Location: 2752 Essex Road. Essex, New York 12936
Reports To: General Manager / Restaurant Manager
Employment Type: Full-Time

Position Summary
The Assistant Manager supports the daily operations of a fast-paced waterfront restaurant under new management and a new menu, ensuring exceptional guest service, smooth dockside coordination, and efficient front- and back-of-house performance. This role assists with staff supervision, customer satisfaction, inventory management, scheduling, and maintaining a welcoming dining atmosphere for guests, boaters, tourists, regulars and local patrons.

Key Responsibilities
Assist in overseeing daily restaurant operations, including dining room, inside and outside bar, patio areas
Supervise and support servers, bartenders, hosts, dock attendants during shifts
Ensure excellent customer service and promptly resolve guest concerns or complaints
Coordinate dockside dining
Assist with employee scheduling, training, onboarding, and performance management
Monitor food quality, cleanliness, safety, and sanitation standards
Support inventory control, ordering, and vendor coordination
Help manage cash handling, Toast POS system, and end-of-day reporting
Ensure compliance with health regulations, liquor laws, and company policies
Step into leadership role during manager absences
Maintain a positive, team-oriented work environment
Qualifications
2+ years of restaurant or hospitality supervisory experience preferred
Experience in waterfront and high-volume dining environments is a plus
Strong leadership, communication, and customer service skills
Ability to multitask and remain organized in a fast-paced setting
Knowledge of restaurant POS systems and scheduling software
Flexible schedule, including evenings, weekends, and holidays
Ability to stand for extended periods and occasionally lift up to 40 lbs.
Preferred Skills
Bartending or alcohol service certification
Experience managing seasonal staff
Conflict resolution and team-building abilities
Compensation & Benefits
Competitive hourly pay or salary based on experience!
Bonus opportunities
Employee meal discounts
Opportunities for growth within the hospitality group
Work Environment
This position operates in a lively waterfront restaurant setting with indoor and outdoor service areas. The Assistant Manager should be comfortable working near docks, around watercraft traffic, and in varying weather conditions