Director of Operations

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

What you will have an opportunity to do:

The Director of Operations is a key member of the resort Executive Committee, who supports the daily operations across all departments of the resort. This role ensures operational excellence, fosters exceptional guest experiences, optimizes efficiency, and helps to drive profitability in alignment with the resorts goals and standards.

ESSENTIAL FUNCTIONS:

• Support the day-to-day operations of all resort departments, including seasonal recreation activities, to ensure smooth and efficient service delivery.

• Review guest feedback and implement improvements to enhance service quality.

• Analyze service issues, identify trends and respond to all guest comments in a timely, professional manner.

• Communicate a clear and consistent message regarding the Companys Culture.

• Maintain regular weekly operational meetings.

• Ensure compliance with health, safety, and environmental regulations.

• Maintain standards for cleanliness, safety, and security throughout the property.

• Identify training needs and coordinate staff development programs with HR guidance

• Collaborate with the General Manager to achieve revenue targets and operational goals.

• Ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary.

• Attract and select talent, coach and develop team members, and engage and align team members to successfully implement initiatives.

• Ability to assist operational departments when needed.

• Review labor schedules and ensure productivity levels are met while still providing excellent customer service.

• Manage the flow of labor between departments and create an environment of engagement for team members.

• Monitor revenue streams and identify opportunities for increased profitability.

What are we looking for?

The ideal candidate:

• Bachelors degree or 5+ years of experience in independent resort operations or a similar role.

• Extensive experience in Rooms and Food and Beverage operations.

• Ability to work flexible hours; including weekends and holidays.

• Strong knowledge of hospitality industry standards, trends, and practices.

• Excellent leadership, communication, problem-solving and interpersonal skills.

• Proven ability to manage budgets, analyze financial data, and optimize operational performance.

• Proficiency in property management systems, point of sale systems, and Microsoft Office Suite.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.