Food & Beverage Director

Crowne Plaza Portland Downtown - Convention Center

1441 NE 2nd Ave

Portland, OR 97232

FOOD & BEVERAGE DIRECTOR

The Crowne Plaza Portland Downtown - Convention Center is seeking a Food & Beverage Director to join our team. The Food & Beverage Director ensures a superior guest experience by efficiently managing food and beverage operations while maximizing hotel profitability. Participates in total hotel management as a member of the hotel management team.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

• Full-time

SCHEDULE:

• Variable schedule; Must be available occasional weekends and holidays

RATE OF PAY:

• DOE

BENEFITS AND PERKS:

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel travel discounts
• Supplemental Insurance
• Employee Assistance Program
• Subsidized Annual Tri-Met Bus Pass
• Complimentary Employee Parking
• Employee Meals

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) with Employer Match

QUALIFICATIONS:

Knowledge of:

• Principles and processes for providing customer service including needs assessment and evaluation of customer satisfaction.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Microsoft Office programs including Word, Excel, Outlook.
• Advanced knowledge of Point of Sale systems, Micros preferred.
• Food and beverage products, preparation, handling and service techniques, lounge operations, mixology and other food and beverage standard operating procedures.
• Health codes, food sanitation and safety practices.

Skills and Ability to:

• Meet quality standards for service and cleanliness.
• Make decisions guided by established policy and procedures.
• Analyze activities and information to arrive at logical conclusions and recommendations.
• Communicate clearly and concisely verbally and in writing to convey information effectively.
• Adapt to constantly changing situations and personalities ensuring quality service to all guests.
• Maintain decorum in stressful situations.
• Establish and maintain effective professional, courteous, constructive relationships with guests, staff and management team.
• Successfully hire, train and motivate staff.
• Work varying schedules to reflect business needs of the hotel, including evenings, weekends. and holidays and maintain 24 hour availability via cell phone.

Education and Experience:

• Bachelor's degree in Hospitality Management or similar preferred.
• Five years previous experience in a food and beverage environment and at least two years' experience in a restaurant management or supervisory position required or equivalent. combination of education and experience.

Licenses:

• Must have a valid Food Handlers Permit.
• Must have a valid OLCC card (OR) or ServSafe certification (WA).

PHYSICAL REQUIREMENTS:

Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Standing, Walking, Repetitive motions, Talking, Reaching, Lifting, Bending, Visual acuity

Drug Free Workplace, Equal Opportunity, E-Verify Employer