Assistant General Manager

Assistant General Manager Sheraton Boston Needham Needham, MA Job Details Full-time 12 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Hotel cost control Revenue growth Financial forecasting Hospitality reservation systems Hotel regulations compliance Operations management Sales 5 years Hotel strategy implementation Operational management Coaching Hotel quality control Labor cost analysis Revenue management Managing hospitality teams Hotel quality assurance Improving operational efficiency Performance management Team development Hiring Financial operations management Property management systems (PMS) Financial performance measurement Hotel and accommodations guest complaints handling Senior level Training Hotel operations budget management Leadership Team motivation (leadership skill) Hotel safety procedures Full Job Description Job Summary The Assistant General Manager (AGM) supports the General Manager in leading all aspects of hotel operations to ensure exceptional guest experiences, operational excellence, and financial success. The AGM assists in overseeing department leaders, maintaining brand standards, driving revenue performance, and fostering a positive team culture at the Sheraton Boston Needham Hotel. The ideal candidate is a hands-on hospitality leader with strong operational knowledge, excellent communication skills, and a passion for guest service, team development, and leading by example. Hands-on leadership is required in this role. Essential Responsibilities Assist in managing daily hotel operations across all departments Ensure outstanding guest satisfaction and service recovery Support budgeting, forecasting, and financial performance goals Lead, train, and motivate department managers and team members Maintain Marriott/Sheraton brand standards and compliance Monitor labor costs, productivity, and operational efficiency Support sales initiatives and revenue management strategies Ensure safety, cleanliness, and maintenance standards are met Participate in hiring, coaching, and performance management Act as Manager on Duty as needed Qualifications Minimum 5 years of hotel management experience required Marriott brand experience preferred Strong leadership and communication skills Knowledge of hotel operations, budgeting, and guest service Ability to work flexible schedules including weekends and holidays Proficiency with hotel management systems preferred Benefits Competitive salary Bonus potential Health, dental, and vision insurance PTO and holiday pay 401(k) Career growth opportunities with StepStone Hospitality About StepStone Hospitality StepStone Hospitality is a leading hotel management company committed to operational excellence, exceptional guest experiences, and team member development across its portfolio of branded hotels. Equal Opportunity Employer StepStone Hospitality is committed to providing equal employment opportunities and maintaining a diverse and inclusive workplace.