Assistant Room Service Manager

1 year

The Twenty Two is a luxury lifestyle hotel based in London. Our newest property, set within the former Margaret Louisa Home in New York Citys Union Square, offers an all-day public restaurant and a private members club.

We are looking for an Assistant Room Service Manager to join our New York City team. If you have strong knowledge of in-room dining standards and have led + developed a team successfully, we would love to meet you.

Overview:
The Assistant Room Service Manager supports the daily operations of the room service team, ensuring exceptional guest service, efficient operations, and adherence to hotel standards. This role also assists with oversight of the staff cafeteria and daily operational support.

General Responsibilities:

• Supports the management and coordination of the room service team.
• Assists with preparing and maintaining schedules for the room service team.
• Ensures all room service orders are taken accurately and delivered promptly, professionally, and according to hotel standards.
• Supports the daily flow, maintenance, and SOPs associated with the staff cafeteria.
• Collaborates with the Director of F&B and Executive Chef to ensure the cafeteria is maintained to company standards.
• Maintains high levels of cleanliness, organization, and presentation in service areas and pantries.
• Trains, coaches, and supports team members to ensure exceptional service and adherence to service standards.
• Monitors inventory levels and assists with requisitioning supplies to ensure uninterrupted service.
• Handles guest concerns and feedback promptly and professionally, escalating issues when necessary.
• Liaises with the kitchen and other departments to ensure seamless service and fulfillment of special requests.
• Assists with daily reporting, administrative duties, and operational follow-up as required.
• Performs all other related and compatible duties as assigned.

Experience Required:

• Experience as a Head Butler, IRD Manager, or other relevant supervisory/managerial position in fine dining, a luxury hotel or private home environment.

Skills and Personal attributes required:

• Guest centric
• Excellent communicator
• Exceptional eye for detail
• Warm personality
• Organized

Interested candidates should send their resumes and a short introduction to us at [email protected] . We look forward to hearing from you!

*****

The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Compensation: Salary ($60,000.00 - $70,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Leadership

Team Management

Team Development

Problem Solving

Customer Service Excellence

Time Management

Attention to Detail

Customer Service Orientation

Communication Skills

Organizational Skills

Collaboration

Adaptability

Conflict Resolution

Inventory Management

Professionalism

Training and Development

Efficiency

Interpersonal Skills

Operational Efficiency

Quality Control

Service Orientation

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