Food & Beverage Front of House Manager

5 years

The Food & Beverage Front of House Manager is responsible for leading all front-of-house dining operations and delivering exceptional guest experiences consistent with Forbes Five-Star and Relais & Chateaux standards. This role oversees daily restaurant operations, team leadership, training, service execution, labor management, and guest satisfaction while maintaining the highest levels of hospitality excellence.

The ideal candidate is a hands-on leader with a passion for luxury hospitality, strong operational expertise, and the ability to develop and inspire high-performing service teams.

• Lead daily front-of-house restaurant operations and service execution.
• Recruit, train, coach, and develop front-of-house team members.
• Manage scheduling, labor costs, payroll, and departmental budgets.
• Oversee reservation systems, table management, and dining room flow.
• Maintain Forbes Five-Star and Relais & Chateaux service standards.
• Resolve guest concerns professionally and create memorable guest experiences.
• Collaborate with Culinary, Events, Sales, and Resort Operations teams.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Conduct inventory management and oversee operational supplies and equipment.
• Lead pre-shift meetings and ongoing service training programs.

• Proven leadership experience in luxury hospitality or fine dining environments.
• Strong knowledge of food, wine, spirits, and service standards.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead in a fast-paced, guest-focused environment.
• Strong financial acumen including labor management and cost controls.
• Availability to work evenings, weekends, holidays, and peak resort periods.

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Travel Expenses, Staff Housing Available, Employee Meals Provided, Complimentary Employee Day Care, and Seasonal Bonus Opportunities

Ability to Inspire and Motivate Team Members

Strong customer service orientation

Attention to Detail in Service Delivery

Conflict Resolution skills

Ability to Adapt to Changing Situations

Time Management Skills

Ability to Maintain Composure Under Pressure

Strategic Thinking in Operational Management

Ability to Implement Training Programs Effectively

Financial Planning and Analysis Skills

Luxury Hospitality Service Standards

Restaurant Operations Management

Labor Management & Scheduling

Wine & Beverage Knowledge

Reservation & Table Management Systems

Staff Training & Performance Management

Budget & Cost Control Management

Guest Recovery & Service Excellence

Read more