Director of Banquets

10000 Ballantyne Commons Parkway
Charlotte , NC 28277

Job Description

Job Description:

We're looking for a qualified team member to take on the planning and supervising of all banquet activities, from set up of banquet space, to servicing events, and break down of rooms; ensuring the hotel displays a very high level of quality service.

Primary Responsibilities:

• Supervises set up of banquet space to ensure timely and accurate room sets and ensures service staff is prepared, organized, and delivers high standards of service.
• Reviews event orders with clients; responds quickly to last minute changes; answers questions to guests' satisfaction; reviews guest check with client after function and obtains signature.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Ensures proper sequence of service for events.
• Schedules employees at proper staffing levels; watches labor costs daily to ensure efficiency in scheduling.
• Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs.
• Maintains orderly back areas and ensures equipment is kept clean and stored in a secure manner.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Ability to work in a fast pace environment
• To be familiar with cost control and P & L system
• Being able to motivate all banquet staff
• Very attentive to details

Qualifications:

Education/ Experience:

High School diploma or equivalent. A minimum of two years of food and beverage and/ or hospitality related work experience required.

4- or 5-star hotel service experience preferred

Certification and/or License Requirement: Alcohol awareness certification and/or food service permit as required by local or state government agency. Food Service certification as required by franchise.

Skills:

Leadership skills.

Strong oral and written communication skills.

Attention to detail.

Planning and organizational ability.

Customer Service.

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

Benefits and Perks:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Generous Paid Time Off policy
• Marriott Hotel Discounts Worldwide
• Northwood Hospitality Discounts

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.