Conference Services Manager

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destinationit is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Conference Sales Manager to join our team. This role is instrumental in delivering a seamless, high-touch experience for corporate meetings, conferences, and group events. The Conference Sales Manager is responsible for driving revenue through the sale of meeting spaces, audiovisual services, and food and beverage offerings, ensuring every detail is executed with precision and excellence. This position focuses on generating new business, cultivating client relationships, managing booking pace, and securing repeat conference and group programs, all while maintaining exceptional service standards. WHAT YOU WILL ROCK In this role, you will drive conference and meeting sales by developing new business within corporate, association, and group markets through strategic prospecting, outreach, and site inspections, while managing the full sales cycle from initial inquiry through contract execution and seamless event handoff. You will maximize hotel revenue by identifying upselling opportunities across meeting packages, audiovisual services, and catering, and will work closely with internal departments to ensure all conference requirementsincluding room setups, breakout sessions, technology, and food and beverageare executed flawlessly. As a key point of contact for clients, you will guide them through the planning process, attend BEO and resume meetings, and ensure clear, consistent communication across all teams. You will also welcome and engage with clients on-site, reviewing event flow and introducing operational leaders to deliver a polished and personalized experience, including availability outside of standard business hours when needed. In addition, you will prepare monthly 90-day forecasts, contribute to the annual budget and sales strategy, and stay informed on market trends and competitive activity to identify new opportunities. Partnering with culinary and banquet teams, you will help curate exceptional conference offerings, while managing client requests and concerns with professionalism and urgency to ensure satisfaction at every stage. Through every interaction, you will build strong relationships that drive repeat business and reinforce loyalty to the Hard Rock brand, all while maintaining a sharp focus on organization, attention to detail, and elevated service standards. WHAT YOU BRING - THE HARD ROCK STANDARD A proactive mindset with the ability to anticipate and exceed client needs A polished, professional service style with strong attention to detail Proven ability to manage multiple events and timelines in a fast-paced environment Ownership of the client journey from inquiry to execution Strong organizational, communication, and time-management skills A collaborative approach that supports a high-performing, energetic team culture Leadership qualities that inspire confidence and trust with both clients and internal teams Strong problem-solving skills and the ability to remain composed under pressure COMPENSATION & BENEFITS Salary exempt position Competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws Applicants must be authorized to work in the United States TAKE THE STAGE If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New York team. Pay Range: Pay Range: $87,500 - $112,500 Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!