Rooms Manager (Hotel and Resort)

Rooms Manager
Auburn Marriott Opelika Resort & Spa at Grand National
Opelika, Alabama

At the Auburn Marriott Opelika Resort & Spa at Grand National , exceptional guest experiences begin with exceptional leadership. We are seeking a Rooms Manager who thrives in a fast-paced hospitality environment and enjoys leading teams that create memorable guest stays every day.

This role is a key leadership position responsible for guiding the hotel’s Rooms Division operations , leading Front Office and Housekeeping teams while ensuring the resort consistently delivers the high standards of service, cleanliness, and hospitality expected of a premier Marriott destination.

Our 221-room resort located in a picturesque setting along the famed Robert Trent Jones Golf Trail, the resort attracts both corporate groups and leisure travelers, offering a beautiful environment and a dynamic operating pace that makes every day different. The property is currently undergoing a renovation to ensure our exceptional standards are consistently met or exceeded. This is an exciting opportunity for an experienced Rooms leader who enjoys elevating operations and helping a refreshed property reach its full potential.

How You Will Make An Impact

As Rooms Manager, you will help lead the daily performance and long-term success of the resort’s Rooms Division.

Key responsibilities include:

• Lead daily operations for Front Desk and Housekeeping teams , ensuring service excellence, operational efficiency, and adherence to Marriott brand standards.
• Maintain exceptional guestroom and public space cleanliness standards through inspections, quality assurance programs, and team coaching.
• Partner with Sales, Engineering, and other departments to ensure VIP arrivals, group programs, and special guest experiences are executed flawlessly.
• Monitor staffing levels and workflows to balance guest service needs with financial performance goals .
• Actively engage with guests, resolve concerns, and ensure a consistently positive guest experience.
• Coach, train, and develop associates while fostering a collaborative and positive team culture.
• Support operational strategy by assisting with labor management, departmental budgets, and performance goals .

What We’re Looking For

Successful candidates typically bring:

• Experience in hotel rooms operations leadership , including front office or housekeeping management
• Strong leadership and team development skills
• A passion for guest service and operational excellence
• Strong communication and problem-solving abilities
• Preferred experience with Marriott systems, procedures, and brand standards

Why You’ll Love Working Here

Comprehensive Benefits. Perks, and Growth Opportunities

• Full health benefits with FSA and HSA options
• 401(k) with company match
• Hotel discounts across the Marriott global network
• Discounts on dining, golf, spa services, and retail across PCH properties
• Tuition reimbursement and opportunities for continued leadership development and advancement within PCH Hotels & Resorts

If you enjoy leading teams, improving operations, and creating exceptional guest experiences , we would love to hear from you.

Join us and help shape memorable stays at the Auburn Marriott Opelika Resort & Spa at Grand National.