Performance Manager

at Fedcap in South Portland, Maine, United States

What Youll Do

+ Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff to foster a high-energy, accountable, and growth-focused environment.

+ Conduct weekly data-informed supervisions and regular performance reviews to drive continuous improvement and staff development.

+ Collaborate with local leaders and program staff to develop solutions and lead initiatives for program growth and improvement.

+ Represent Fedcap at external partnership and networking events, building community connections.

+ Oversee quality assurance by auditing cases monthly to ensure compliance and readiness

+ Serve as hiring manager for open positions, proactively address performance challenges, and support employee growth through coaching and feedback.

+ Bachelors degree, in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or a related field. Masters degree preferred

+ At least 3 years experience in career services, case management, workforce development, or social services-preferably serving low-income, TANF , or other public-benefit populations. Experience in related fields such as education, healthcare administration, retail or hospitality management, or human resources is also valued.

+ At least 5 years experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.

+ Exceptional interpersonal and relationship-building skills grounded in empathy, cultural humility, and a belief in the capacity of people.

+ Proven strong customer service mindset, with the ability to anticipate employer, funder, participant and team needs, respond quickly, and sustain trust-based relationships.

+ Exceptional written and verbal communication skills, with the ability to convey value, manage stakeholder expectations, and influence without formal authority.

+ Strong data literacy, including experience managing dashboards, KPIs, and performance reports to guide strategic decision-making.

+ Excellent organizational and time management abilities, with skill in prioritizing and tracking multiple cases in a fast-paced, data-driven environment.

+ Technologically proficient and adaptable, with experience documenting services and outcomes in electronic case management systems ( ECM and CRM platforms) and strong proficiency in Microsoft Office Suite, Microsoft Teams, and collaboration tools such as Zoom and SharePoint.

+ Minimum starting salary $60,000, depending on experience.

+ Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.