Food & Beverage Supervisor - Full Time (Horseshoe Hammond)

To assist in providing a superior gaming experience, unattainable by our competitor, where guests can indulge themselves without apology. Supervise wait staff in assigned outlet and Dual Rate VIP Coordinator/F&B Host-Hostess to ensure appropriate customer service is provided to the guests

• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Monitor silverware and plate status and order items as needed with budget constrictions taken into account.
• Develop schedules to reflect staffing levels needed to give optimal guest service.
• Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.
• Train new employees and update all employees on new procedures or policies.
• Conduct a physical inventory of bar ware and requisition replacement items as needed.
• Coach and counsel all employees when needed to reinforce department and company policy and procedures.
• Maintain a well-informed shift by conducting daily shift meetings.
• Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.
• Must be able to work various shifts and hours to include holidays and weekends.
• Maintain the highest standards of professionalism when interacting with guests and co-workers.
• Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
• Responsible for greeting, seating, and reservations per standards set by department.
• Assist all staff members to ensure complete guest satisfaction.
• Assist in all guest service area and public relations, dissatisfied guests and special requests.
• Follow all safety procedures; maintain work area for a clean and safe environment.
• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Other duties as assigned.

• Must be 21 years of age or older
• Proficient in English verbal and written
• Equivalent to a high school diploma with some knowledge of restaurant operations and serving
• 2-3 years supervisory experience is preferred
• Must be able to serve alcohol in the state of Indiana.
• Must obtain/maintain an Indiana Liquor License, as required.
• Flexible to work various shifts, weekends, and holidays
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

ADDITIONAL REQUIREMENTS

• Ability to lift, carry, push, and pull objects up to 50 pounds
• Ability to bend, stoop, twist, crouch, and reach repetitively
• Ability to work in a fast paced environment.
• Must be able to work in cold/hot environments.
• Must be able to work from a standing position and/or walking motion for extended periods.
• Ability to work in a crowded, smoking, and loud environment