Director of Rooms (Housekeeping and Front Desk)

Director of Rooms

Auburn Marriott Opelika Resort & Spa at Grand National; Opelika, AL

Join one of the Southeast’s premier resort destinations as our new Director of Rooms . Nestled along the Robert Trent Jones Golf Trail and surrounded by the natural beauty of Grand National Lake, the Auburn Marriott Opelika Resort & Spa offers a unique blend of upscale resort experiences, championship golf, luxury spa amenities, and Southern hospitality — all just minutes from the energy and culture of Auburn University. As Director of Rooms, you will play a critical leadership role in shaping the guest experience across Front Office, Housekeeping, Laundry, and resort operations while helping drive service excellence, operational efficiency, and team engagement at a highly recognized Marriott resort property.

How You Will Make An Impact:

• Provide strategic leadership for Front Office, Housekeeping, and Laundry operations while ensuring exceptional guest experiences and operational excellence.
• Lead, mentor, and develop department leaders and associates, creating a culture centered on accountability, teamwork, and service excellence.
• Drive guest satisfaction initiatives by analyzing service trends, operational data, and guest feedback to continuously elevate the arrival and stay experience.
• Collaborate closely with Engineering, Food & Beverage, Spa, Golf, and Resort leadership teams to ensure seamless resort operations.
• Champion Marriott brand standards, service initiatives, training programs, and operational improvements that enhance efficiency and guest loyalty.
• Optimize labor, staffing, and operational systems while balancing financial performance with elevated service delivery.
• Conduct regular property walk-throughs and engage directly with guests and associates to identify opportunities for improvement and innovation.
• Serve as a visible, hands-on leader who thrives in a fast-paced resort environment and leads by example.

What You Bring To The Table

• Proven hotel Rooms leadership experience in a full-service hotel or resort environment.
• Strong operational leadership skills with the ability to inspire teams and drive accountability.
• Passion for hospitality, guest engagement, and creating memorable experiences.
• Ability to balance service excellence with business results in a high-volume environment.
• Excellent communication, problem-solving, and team development skills.
• Marriott experience is a plus.
• **Must be flexible with weekends and resort operational schedules.**

Why You’ll Love This Opportunity

• Lead at one of Alabama’s most recognized Marriott resort destinations.
• Be part of PCH Hotels & Resorts — a company known for its award-winning culture and “Hospitality with Heart & Soul.”
• Work in a beautiful resort setting featuring luxury accommodations, championship golf, resort spa experiences, and expansive event space.
• Competitive compensation and outstanding benefits package including:
• Marriott hotel discounts worldwide
• Resort dining, golf, and retail discounts
• Tuition reimbursement up to $2,500 annually
• Health, Dental, Vision, Life Insurance, FSA & HSA options
• 401(k) with company match
• PTO, holidays, and wellness support programs
• Growth and advancement opportunities across an award-winning portfolio

If you are a dynamic hospitality leader ready to elevate the guest experience while developing high-performing teams in a premier resort environment, we’d love to hear from you.