Director of Housekeeping

CIVANA s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

2026 Newsweek s World s Most Extraordinary Spas

2026 The Zoe Report Readers Choice Awards: #5 Best U.S. Yoga Retreat

2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

2025, 2024, 2023 TripAdvisor Traveler's Choice Award

2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

2024 Reader s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

2024, 2023, 2022 OpenTable Diners' Choice Award

2023 Women s Health Travel Awards - Best Yoga Retreat in the World

2023 Men s Health Travel Awards - Top Relaxation Destination

AAA Four Diamond Rating

AAA Inspector s Best of Housekeeping Award

WHY YOU LL LOVE WORKING AT CIVANA

Affordable health insurance starting the 1st of the month following hire date

Complimentary shift meal

Complimentary access to wellness classes & programming

Generous Team Member & Friends & Family Resort rates and discounts

401K Retirement Plan with Matching

The Director of Housekeeping is responsible for leading all housekeeping and laundry operations to ensure exceptional cleanliness, organization, and guest satisfaction throughout the resort. This leader drives brand standards across guest rooms, public spaces, spa/program laundry, uniforms, and heart-of-house areas while developing a high-performing team focused on wellness-inspired hospitality.

Key Responsibilities Lead daily housekeeping and laundry operations for guest rooms, public areas, spa/program linens, uniforms, and F&B support

Ensure all guest rooms and public spaces consistently meet CIVANA brand and cleanliness standards

Oversee heart-of-house cleanliness, organization, and sanitation programs

Manage housekeeping labor, scheduling, payroll, inventory, and departmental P&L performance

Supervise and support managers, supervisors, room attendants, housepersons, and night cleaning teams

Monitor room readiness, quality inspections, and guest service recovery efforts

Partner cross-functionally with Front Office, Engineering, Spa, and F&B teams to support operational excellence

Manage vendor relationships, laundry operations, supplies, and invoicing processes

Drive Forbes/service culture initiatives, training, and continuous improvement efforts

Maintain compliance with safety, sanitation, and resort operating standards

Qualifications 5+ years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment

Strong knowledge of housekeeping operations, laundry management, and public area maintenance

Experience managing labor costs, inventories, budgets, and departmental financial performance

Proven ability to lead, coach, and develop large teams in a fast-paced environment

Strong organizational, communication, and problem-solving skills

Proficiency with hotel systems and housekeeping management software preferred

Flexible schedule including weekends and holidays as needed

Luxury, wellness, or resort experience strongly preferred