Assistant Food & Beverage Manager

BASIC FUNCTION\:
The Assistant Retail and Concessions Manager will oversee the daily operation of the Food & Beverage Outlets, as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak.

ESSENTIAL FUNCTIONS\:

Train line level Colleagues to ensure seamless & luxurious guest service.

Communicate information to the service team giving them the knowledge to be individually empowered.

Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods

Supervise the performance, attendance, attitude, appearance and conduct of service team.

Monitoring and respond to customer experience opportunities in real time.

Coaching in the moment to Service Colleagues for both celebration and opportunities.

Maintains house bank and handles all cash according to Resort and departmental policies and procedures

Maintains an up to date working knowledge of all resort amenities as well as any special events

Takes restaurant reservations when needed for internal and external guests

Is knowledgeable of all emergency procedures and Spruce Peak policies.

Other duties as necessary

Rate\: $26.00 - $28.50 per hour

High School Diploma and o ne year of supervisory experience or the equivalent combination of education and experience.

Excellent leadership and communication skills

Basic computer skills including MS Office and Micros

Flexible schedule to include early mornings, evenings, weekends and holidays

Must be 18 years of age or older

Must have or obtain a valid DLC certificate

Ability to stand/walk up to 10 hours per day

Ability to lift, push, and pull a minimum of 30 lbs.