Restaurant Experience Manager Restaurant Systems & Digital Execution(California Remote)

The Restaurant Experience Manager - Restaurant Systems & Digital Execution is responsible for the handson execution, integration, testing, rollout, and postlaunch support of restaurant technology systems and digital initiatives across BaskinRobbins shops. This role owns the tactical delivery and operational integration of POS, restaurant technology, peripherals, and digital channels (including delivery and online ordering platforms), ensuring systems work together seamlessly inshop and support consistent execution. This role partners closely with crossfunctional stakeholders, field teams, franchisees, and vendors to plan and execute inrestaurant tests, gather operational feedback, document learnings, and support stability and adoption following launch. An ideal candidate will live in California. Responsibilities Restaurant Technology & Systems Execution Execute operational implementation of POS, restaurant technology systems, and peripherals, ensuring solutions function effectively together in shop Support operational integration of digital channels and partners, including delivery and mobile ordering, into inrestaurant workflows Identify execution risks, operational gaps, and dependencies across systems and escalate appropriately Create, document, and maintain Jira tickets to track requirements, priorities, and progress across projects. Field Testing & Pilot Execution Plan and lead inrestaurant field testing for new systems, processes, enhancements, and digital integrations Coordinate test readiness, site selection, test onboarding, and execution activities with crossfunctional partners Serve as the primary operational point of contact for franchisees and field teams during pilots Collect, document, and synthesize field feedback and operational learnings Rollout & Deployment Support Partner with Restaurant Technology, Field Operations, IT, and other stakeholders to support rollout planning and execution Contribute to readiness timelines, checklists, and operational considerations to support successful deployments, documentations and communications. Ensure operational learnings are incorporated into rollout plans and execution guidance PostLaunch Support & Stabilization Support postlaunch stabilization efforts by monitoring issues, identifying trends, and coordinating resolution with appropriate partners Act as a subjectmatter resource during early deployment and stabilization phases Work cross-functionally to ensure solutions remain operationally viable and scalable following launch CrossFunctional & Vendor Collaboration Build strong relationships with franchisees, field teams, and internal partners to understand operational impacts and execution needs Partner with vendors and external partners to support testing, deployment, and optimization of restaurant systems Work collaboratively across teams to support consistent execution and adoption Education and Experience Qualifications Bachelor's Degree preferred or equivalent restaurant operations experience 4-8 years of experience in restaurant operations, operations support, or system implementation roles Experience working in a franchisebased environment preferred Handson experience supporting POS, restaurant technology, digital ordering, delivery, or related system rollouts Ability and willingness to travel to support inrestaurant testing and deployments Required Knowledge, Skills, and Abilities Strong operational mindset with a handson, executionfocused approach Ability to manage multiple initiatives simultaneously with disciplined followthrough Strong written and verbal communication skills Ability to work crossfunctionally with internal partners, vendors, and franchisees Analytical problemsolving skills with attention to detail and operational impact Relationshipbuilder comfortable working with field teams and franchisees Salary: $77,496.08 - $152,121.93 per year The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a stapleit's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other - one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants - the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.