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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Jamie, Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL
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DIRECTOR OF ROOMS
Hyatt Centric
Hyatt Centric Philadelphia
US - PA - Philadelphia
HOTEL OPERATIONS
Director
Full-time
Yearly US Dollar (USD) pay basis
Req ID: PHI002324
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Leadership Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties include:
Operations & Guest Experience
Lead all aspects of Front Desk and Housekeeping operations to deliver a seamless, high-quality guest experience.
Drive service excellence aligned with Hyatt Centric brand standards and guest expectations.
Monitor and improve key performance metrics (e.g., guest satisfaction scores, cleanliness scores, service response times).
Ensure compliance with all safety, cleanliness, and operational protocols.
Leadership & Team Development
Direct, coach, and develop department leaders and line colleagues within the Rooms Division.
Foster a culture of accountability, engagement, and continuous improvement.
Manage labor relations in a unionized environment, including adherence to CBAs, grievance handling, and collaboration with union representatives.
Partner with HR on recruitment, training, performance management, and succession planning.
Financial & Productivity Management
Develop and manage departmental budgets, forecasts, and capital expenditures.
Partner closely with Finance to monitor labor productivity, control costs, and optimize operational efficiency.
Analyze financial reports and operational data to drive informed decision-making and performance improvements.
Collaborate with the Leadership Team to review monthly operational results to ownership.
Cross-Functional & Third-Party Collaboration
Work closely with third-party operators responsible for Parking, Security, and Food & Beverage to ensure alignment in service delivery and guest experience.
Establish clear communication channels and performance expectations with external partners.
Collaborate with other hotel departments to ensure cohesive operations across the property.
Compliance & Standards
Ensure adherence to Hyatt policies, brand standards, and local/regulatory requirements.
Maintain high standards of safety, security, and risk management across the Rooms Division.
Qualifications
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
6 years or more of progressive hotel Rooms experience (typically with Hyatt)
Experience with CBA Experience or other City Regulated Working Rules
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 5 years experience in a senior role in a hotel rooms area
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Maintain communications with Corporate Staff
APPLY
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Careers
HYATT.COM
LANGUAGE
WHY HYATT
ALL JOBS
UNIVERSITY PROGRAMS
JOB ALERTS
SIGN IN
If you're looking for a career with our Inclusive Collection, please view Inclusive Collection job postings.
CLOSE INCLUSIVE COLLECTION JOB POSTINGS NOTIFICATION
Recruitment Fraud
CLOSE RECRUITMENT FRAUD NOTIFICATION
Home
Search
Job Details
"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Jamie, Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL
Return to Search
DIRECTOR OF ROOMS
Hyatt Centric
Hyatt Centric Philadelphia
US - PA - Philadelphia
HOTEL OPERATIONS
Director
Full-time
Yearly US Dollar (USD) pay basis
Req ID: PHI002324
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Leadership Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties include:
Operations & Guest Experience
Lead all aspects of Front Desk and Housekeeping operations to deliver a seamless, high-quality guest experience.
Drive service excellence aligned with Hyatt Centric brand standards and guest expectations.
Monitor and improve key performance metrics (e.g., guest satisfaction scores, cleanliness scores, service response times).
Ensure compliance with all safety, cleanliness, and operational protocols.
Leadership & Team Development
Direct, coach, and develop department leaders and line colleagues within the Rooms Division.
Foster a culture of accountability, engagement, and continuous improvement.
Manage labor relations in a unionized environment, including adherence to CBAs, grievance handling, and collaboration with union representatives.
Partner with HR on recruitment, training, performance management, and succession planning.
Financial & Productivity Management
Develop and manage departmental budgets, forecasts, and capital expenditures.
Partner closely with Finance to monitor labor productivity, control costs, and optimize operational efficiency.
Analyze financial reports and operational data to drive informed decision-making and performance improvements.
Collaborate with the Leadership Team to review monthly operational results to ownership.
Cross-Functional & Third-Party Collaboration
Work closely with third-party operators responsible for Parking, Security, and Food & Beverage to ensure alignment in service delivery and guest experience.
Establish clear communication channels and performance expectations with external partners.
Collaborate with other hotel departments to ensure cohesive operations across the property.
Compliance & Standards
Ensure adherence to Hyatt policies, brand standards, and local/regulatory requirements.
Maintain high standards of safety, security, and risk management across the Rooms Division.
Qualifications
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
6 years or more of progressive hotel Rooms experience (typically with Hyatt)
Experience with CBA Experience or other City Regulated Working Rules
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 5 years experience in a senior role in a hotel rooms area
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Maintain communications with Corporate Staff
APPLY
Share Director of Rooms on LinkedIn
Tweet Director of Rooms
Share Director of Rooms on Facebook
Share Director of Rooms via Email
OTHER OPPORTUNITIES FOR YOU
Culinary Supervisor |Benefits Include: Paid Vacation, Medical, Dental, Vision and MANY MORE!
Hyatt Regency Miami | Miami, FL, US
Regional Openings & Conversions Project Lead (Remote)
Hyatt Corporate Office | Chicago, IL, US
Banquet Bartender| Full-Time |$11.10/hr + TIPS
Hyatt Regency Baltimore Inner Harbor | Baltimore, MD, US
Stewarding Supervisor- Bilingual| Benefits Include: Paid Vacation, Medical, Dental, Vision, and MANY MORE!
Grand Hyatt DFW | Dallas, TX, US
Food & Beverage Runner | Full Benefits Offered
Grand Hyatt DFW | Dallas, TX, US
Food & Beverage Supervisor | Benefits Included
Grand Hyatt DFW | Dallas, TX, US
Our family is always growing. Want to be in the know?
SIGN UP FOR JOB ALERTS
CONNECT WITH HYATT
X
Expand to see more
Equal Opportunity Employer
Expand to see more
E-Verify
RESERVATIONS
Modify/Cancel
Retrieve Hotel Bill
Customer Service
CORPORATE SITES
Careers
Investor Relations
Corporate Responsibility
Hyatt Development
Vacation Ownership
Travel Agents
WHAT'S NEW
Newsroom
New Hotels
EXPLORE MORE
Featured Destinations
All Inclusive Resorts
Hyatt Residences
Gift Cards
Roomkey.com
Privacy Policy
Terms & Conditions
Cookie Center
Security & Safety
Modern Slavery and Human Trafficking
Do Not Sell My Personal Information
Copyright 2026, Hyatt - Careers. All rights reserved
This website uses cookies and other technologies to analyze traffic, personalize content and ads, record sessions, and improve our sites and services. By closing this banner or continuing to use the site (or clicking on the page) you agree to the use of these technologies as further described in our Privacy Policy.
Cookie Settings Close
Job ID: 520431991
Originally Posted on: 5/8/2026
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