Restaurant Experience Manager Restaurant Systems & Digital Execution(California Remote)

The Restaurant Experience Manager Restaurant Systems & Digital Execution is responsible for the handson execution, integration, testing, rollout, and postlaunch support of restaurant technology systems and digital initiatives across BaskinRobbins shops. This role owns the tactical delivery and operational integration of POS, restaurant technology, peripherals, and digital channels (including delivery and online ordering platforms), ensuring systems work together seamlessly inshop and support consistent execution.

This role partners closely with crossfunctional stakeholders, field teams, franchisees, and vendors to plan and execute inrestaurant tests, gather operational feedback, document learnings, and support stability and adoption following launch.

An ideal candidate will live in California.

Responsibilities

Restaurant Technology & Systems Execution

• Execute operational implementation of POS, restaurant technology systems, and peripherals, ensuring solutions function effectively together in shop
• Support operational integration of digital channels and partners, including delivery and mobile ordering, into inrestaurant workflows
• Identify execution risks, operational gaps, and dependencies across systems and escalate appropriately
• Create, document, and maintain Jira tickets to track requirements, priorities, and progress across projects.

Field Testing & Pilot Execution

• Plan and lead inrestaurant field testing for new systems, processes, enhancements, and digital integrations
• Coordinate test readiness, site selection, test onboarding, and execution activities with crossfunctional partners
• Serve as the primary operational point of contact for franchisees and field teams during pilots
• Collect, document, and synthesize field feedback and operational learnings

Rollout & Deployment Support

• Partner with Restaurant Technology, Field Operations, IT, and other stakeholders to support rollout planning and execution
• Contribute to readiness timelines, checklists, and operational considerations to support successful deployments , documentations and communications.
• Ensure operational learnings are incorporated into rollout plans and execution guidance

Post Launch Support & Stabilization

• Support postlaunch stabilization efforts by monitoring issues, identifying trends, and coordinating resolution with appropriate partners
• Act as a subjectmatter resource during early deployment and stabilization phases
• Work cross-functionally to ensure solutions remain operationally viable and scalable following launch

Cross Functional & Vendor Collaboration

• Build strong relationships with franchisees, field teams, and internal partners to understand operational impacts and execution needs
• Partner with vendors and external partners to support testing, deployment, and optimization of restaurant systems
• Work collaboratively across teams to support consistent execution and adoption

Education and Experience Qualifications

• Bachelors Degree preferred or equivalent restaurant operations experience
• 48 years of experience in restaurant operations, operations support, or system implementation roles
• Experience working in a franchisebased environment preferred
• Handson experience supporting POS, restaurant technology, digital ordering, delivery, or related system rollouts
• Ability and willingness to travel to support inrestaurant testing and deployments

Required Knowledge, Skills, and Abilities

• Strong operational mindset with a handson, executionfocused approach
• Ability to manage multiple initiatives simultaneously with disciplined followthrough
• Strong written and verbal communication skills
• Ability to work crossfunctionally with internal partners, vendors, and franchisees
• Analytical problemsolving skills with attention to detail and operational impact
• Relationshipbuilder comfortable working with field teams and franchisees

Salary: $77,496.08 - $152,121.93 per year

The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC restaurants worldwide.

Were made up of some of the worlds most iconic restaurant brands, but were much more than just a restaurant company. Were a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a stapleits an experience. At Inspire, thats our purpose: to ignite and nourish flavorful experiences.