Catering Sales Manager (Embassy Suites Brier Creek, Raleigh NC)

Job DetailsJob Location: Raleigh, NC 27617Position Type: Full TimeJob Shift: Flexible

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job Description/Summary: Responsible for maximizing hotel revenues and profits through prospecting, new business development, growth of existing accounts and overall account management within the assigned market segment; provides support to other Managers within the department as needed. Ensures there is an acceptable level of business on the books for future months within assigned market segment(s). Provides timely and accurate communication with all operations departments for successful execution and service of groups and events. Provides exceptional level of service to clients, hotel guests, and hotel team members.

ESSENTIAL JOB FUNCTIONS:

Proactively prospect, solicit, qualify, and close new and repeat business opportunities within assigned market segment(s) through various efforts including outside sales calls, site visits, tele-prospecting, effective use of email, social media, referrals, networking, mailings, use of brand and company resources to maximize room and banquet revenue.

Promotes the hotel by maintaining high visibility within the community by attending/hosting trade shows, networking and industry events.

Display expertise in the following sales skills; Negotiating, Presenting, Prospecting, Writing, Overcoming Objections, and Closing Techniques.

Conduct site visits and respond to Sales inquiries, leads and walk in appointments.

Prospect for new opportunities and accounts.

Develop networking opportunities through active participation in community and professional associations, activities, and events.

Negotiate rates, food and beverage, function space, dates, overall revenues, and special considerations with future group meeting clients with the goal of meeting both the clients needs and financial goals of the Hotel.

Know the hotels demand segments, sources of business for each, and balance market segments according to supply and demand.

Build, maintain, and grow strong account relationships

Visit and entertain contacts with key accounts regularly

Provides timely follow up to all sales inquiries and customers

Understands how to evaluate business opportunities and how they affect hotels GOP

Understands basic revenue management strategies and principles

Responsible for preparing contracts, confirming signature, and establishing method of payment.

Manage cut-off dates, monitor room blocks and adjust accordingly with revenue management. Ensure rooming lists are received and entered by due date.

Update group pick-up in Delphi and ensure groups meet performance expectations for guest room and catering revenues

Handle BEO and account details for catering groups within assigned market segment

Communicate key information and details to operations departments concerning groups and events to ensure all team members are prepared to service groups at an exceptional level

Ability to multi-task, prioritize, and possess strong time managements skills

Maintain accurate and organized sales files

Utilize Delphi effectively. Update bookings, accounts, and sales activities accordingly to ensure accurate records

Analyze and monitor competition, market trends, demand, and customer needs to continually assess productivity and future business; know the principal competition for each market segment and take advantage of the hotels strengths against each competitor

Maintain a positive attitude and friendly manner in all interactions with clients, hotel guests, and hotel team members

Ability and desire to provide an exceptional level of service to clients, hotel guests, and team members

Provide timely follow up with clients after groups/events have concluded. Ensure client had an exceptional experience at the hotel and inquire about future business opportunities Financial

Ability to understand and analyze STAR reports

Contributes to RevPar growth and RevPar index growth

Meets or exceeds budgeted room and banquet revenues

Understands revenue management strategies and how they relate to group sales strategy

Maximize revenues by selling all facets of the hotel

Associate Team

Maintain a positive attitude and friendly manner in all interactions with clients, hotel guests, and hotel team members

Provides timely and accurate communication with all operations departments for successful execution and service of groups and events.

Set a positive example to team members at all levels when interacting with hotel guests and team members

Assist in implementing sales culture throughout the hotel Human Resource Management

Interacts with all clients, guests, and hotel team members in a professional and hospitable manner

Maintains a positive and cooperative work environment between staff and management

Assists with sales and reservations training of non-sales staff Operations

Participate in MOD rotation

Greet on-site contacts for groups and events to ensure all expectations have been met

Recognizes and reports potential safety hazards, such as broken doors or railings, fire hazards, etc. to appropriate department

Recognizes and reports any areas of the hotel that are not in acceptable condition and that may negatively impact the guest experience

Understands all emergency procedures and how to respond in the event of an emergency

Assist operations team when necessary to ensure a positive client and/or guest experience

Train and use OnQ and Sales systems effectively and accurately

Understands hotel policies and procedures. Uses sound judgment when making decisions that could impact operations departments and hotel revenues.

Any other duties assigned by DOS, GM or Winwood Hospitality Group Requirements:

Ideal candidate will have 2-5 years of experience in Hospitality sales

Must possess strong leadership, communication, and guest interaction skills

Ability to operate within a fast paced, ever-changing environment while maintaining a positive and cheerful attitude

Required to understand sales contracts, files, room inventories/categories, function space capabilities and have excellent sales, planning, and organizational skills

Working knowledge of MS Word, Excel and Outlook, basic Windows based programs

Knowledge of software and property management systems such as Delphi and OnQ preferred.

ADDITIONAL RESPONSIBILITIES

Our hotels primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. QualificationsEDUCATION AND EXPERIENCE:

High School diploma or GED.

Six to twelve-months related experience or training; or equivalent combination of education & experience

Ability to read, write, perform mathematical computations such as adding, multiplying

Ability to effectively communicate with guests, utilizing tact & diplomacy and solve practical problems

PHYSICAL/MENTAL DEMANDS:

While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-35 pounds.

Physical and Mental Demands and the Environmental Factors

Occasional (1 33% of the time)

Frequent (34 66% of the time)

Constant (67 100% of the time)

_O__ Requires bending or twisting

_O__ Requires walking and running

_O__ Requires kneeling, crouching, stooping or crawling

_O__ Requires repetitive movement

_O__ Requires standing

_O__ Requires using hands to handle, control, or feel objects, tools or controls

_O__ Requires working outside in all types of weather conditions 8. _O__ Subject to cuts, burns, and bruises

WORKING CONDITIONS

Work environment can occasionally include large equipment, specialized tools, hot water, chemical & cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid

Sleeping rooms, public areas or event room environments

Flexible schedule can vary from week to week; you must be available to work on weekends and holidays