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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Jamie, Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL
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ASSISTANT DIRECTOR OF ROOMS
Hyatt Centric
Hyatt Centric Philadelphia
US - PA - Philadelphia
HOTEL OPERATIONS
Assistant Director
Full-time
Yearly US Dollar (USD) pay basis
Req ID: PHI002323
Summary
At Hyatt Centric, we are explorers at heartconnecting guests to the most authentic experiences in the heart of the destination. The Assistant Director of Rooms plays a pivotal role in bringing this vision to life by leading the Front Office and Housekeeping teams to deliver intuitive, seamless, and engaging guest experiences.
This is a highly visible, hands-on leadership role within a fast-growing, 332-room urban hotel. The ideal candidate thrives in an environment where agility, collaboration, and service excellence are essential. This individual will not only lead but actively participate in day-to-day operations, ensuring that every guest interaction reflects the vibrant, local energy of the Hyatt Centric brand.
In the absence of the Director of Operations, the Assistant Director of Rooms serves as the acting leader on property.
Key Responsibilities
Lead the Rooms Experience
Oversee daily operations of Front Office and Housekeeping, ensuring efficient room flow, cleanliness, and readiness aligned with Hyatt Centric standards.
Maintain a strong presence in the lobby and guest areas, creating a welcoming and dynamic environment reflective of the Rittenhouse Square neighborhood.
Drive performance in guest satisfaction, cleanliness scores, and operational efficiency.
Hands-On, Floor-Based Leadership
Jump in to support Front Desk operations during peak periods, including check-in/check-out, guest engagement, and issue resolution. Each interaction to be completed; resolved with professionalism, ensuring memorable service recovery.
Partner directly with Housekeeping teams through room inspections, quality control, and operational support during high occupancy.
Lead by exampledemonstrating urgency, adaptability, and a guest-first mindset.
Champion a culture where colleagues anticipate needs and connect guests to the best of the destination.
Understand the CBA regulations as well as Philadelphia's Fair Work Week regulations between the housekeeping & front desk departments.
Third-Party Partnership Management
Collaborate with outsourced partners including Food & Beverage, Parking, and Security to ensure a seamless, integrated guest experience.
Act as the operational bridge between hotel teams and third-party vendors, ensuring alignment with Hyatt Centric service expectations.
Address and resolve service gaps proactively.
Safety & Security Champion
Uphold and reinforce all safety and security protocols across the property.
Work closely with security partners to ensure preparedness for emergencies, incidents, and compliance requirements.
Take a leadership role in incident response and documentation.
Develop and Inspire Teams
Coach and mentor Front Office and Housekeeping leaders to build a high-performing, engaged team.
Support recruitment, scheduling, labor management, and colleague development initiatives.
Foster an inclusive, energetic culture aligned with Hyatt values.
Acting Leader on Property
Serve as Manager on Duty and primary decision-maker in the absence of the Director of Operations.
Coordinate across departments to ensure seamless hotel operations.
Maintain composure and leadership during high-pressure situations.
Why Join Hyatt Centric Rittenhouse Square Philadelphia?
Be part of a growing, high-energy hotel in one of Philadelphia's most vibrant neighborhoods
Opportunity to make a direct impact on guest experience and hotel performance
Career growth within the Hyatt brand and lifestyle segment
Work alongside a collaborative team that values innovation, service, and community
Qualifications
Qualifications
Bachelor's degree in Hospitality Management or related field preferred.
3-5+ years of progressive Rooms Division leadership experience in a lifestyle or full-service hotel environment; preferably with Hyatt.
Experience managing both Front Office and Housekeeping operations preferred.
Strong understanding of PMS systems (Hyatt systems experience a plus).
Proven ability to lead in a fast-paced, urban hotel environment.
Experience working with third-party vendors strongly preferred.
Solid knowledge of safety and security procedures.
Previous Union Hotel experience ideal with understanding of CBA
Key Competencies
Dynamic, hands-on leadership style
Flexibility in schedule; understanding the business levels may
Guest-centric with strong emotional intelligence
Operational agility and problem-solving
Ability to thrive in a fast-paced, evolving environment
Strong communication and cross-functional collaboration
Passion for local experiences and lifestyle hospitality
APPLY
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Careers
HYATT.COM
LANGUAGE
WHY HYATT
ALL JOBS
UNIVERSITY PROGRAMS
JOB ALERTS
SIGN IN
If you're looking for a career with our Inclusive Collection, please view Inclusive Collection job postings.
CLOSE INCLUSIVE COLLECTION JOB POSTINGS NOTIFICATION
Recruitment Fraud
CLOSE RECRUITMENT FRAUD NOTIFICATION
Home
Search
Job Details
"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Jamie, Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL
Return to Search
ASSISTANT DIRECTOR OF ROOMS
Hyatt Centric
Hyatt Centric Philadelphia
US - PA - Philadelphia
HOTEL OPERATIONS
Assistant Director
Full-time
Yearly US Dollar (USD) pay basis
Req ID: PHI002323
Summary
At Hyatt Centric, we are explorers at heartconnecting guests to the most authentic experiences in the heart of the destination. The Assistant Director of Rooms plays a pivotal role in bringing this vision to life by leading the Front Office and Housekeeping teams to deliver intuitive, seamless, and engaging guest experiences.
This is a highly visible, hands-on leadership role within a fast-growing, 332-room urban hotel. The ideal candidate thrives in an environment where agility, collaboration, and service excellence are essential. This individual will not only lead but actively participate in day-to-day operations, ensuring that every guest interaction reflects the vibrant, local energy of the Hyatt Centric brand.
In the absence of the Director of Operations, the Assistant Director of Rooms serves as the acting leader on property.
Key Responsibilities
Lead the Rooms Experience
Oversee daily operations of Front Office and Housekeeping, ensuring efficient room flow, cleanliness, and readiness aligned with Hyatt Centric standards.
Maintain a strong presence in the lobby and guest areas, creating a welcoming and dynamic environment reflective of the Rittenhouse Square neighborhood.
Drive performance in guest satisfaction, cleanliness scores, and operational efficiency.
Hands-On, Floor-Based Leadership
Jump in to support Front Desk operations during peak periods, including check-in/check-out, guest engagement, and issue resolution. Each interaction to be completed; resolved with professionalism, ensuring memorable service recovery.
Partner directly with Housekeeping teams through room inspections, quality control, and operational support during high occupancy.
Lead by exampledemonstrating urgency, adaptability, and a guest-first mindset.
Champion a culture where colleagues anticipate needs and connect guests to the best of the destination.
Understand the CBA regulations as well as Philadelphia's Fair Work Week regulations between the housekeeping & front desk departments.
Third-Party Partnership Management
Collaborate with outsourced partners including Food & Beverage, Parking, and Security to ensure a seamless, integrated guest experience.
Act as the operational bridge between hotel teams and third-party vendors, ensuring alignment with Hyatt Centric service expectations.
Address and resolve service gaps proactively.
Safety & Security Champion
Uphold and reinforce all safety and security protocols across the property.
Work closely with security partners to ensure preparedness for emergencies, incidents, and compliance requirements.
Take a leadership role in incident response and documentation.
Develop and Inspire Teams
Coach and mentor Front Office and Housekeeping leaders to build a high-performing, engaged team.
Support recruitment, scheduling, labor management, and colleague development initiatives.
Foster an inclusive, energetic culture aligned with Hyatt values.
Acting Leader on Property
Serve as Manager on Duty and primary decision-maker in the absence of the Director of Operations.
Coordinate across departments to ensure seamless hotel operations.
Maintain composure and leadership during high-pressure situations.
Why Join Hyatt Centric Rittenhouse Square Philadelphia?
Be part of a growing, high-energy hotel in one of Philadelphia's most vibrant neighborhoods
Opportunity to make a direct impact on guest experience and hotel performance
Career growth within the Hyatt brand and lifestyle segment
Work alongside a collaborative team that values innovation, service, and community
Qualifications
Qualifications
Bachelor's degree in Hospitality Management or related field preferred.
3-5+ years of progressive Rooms Division leadership experience in a lifestyle or full-service hotel environment; preferably with Hyatt.
Experience managing both Front Office and Housekeeping operations preferred.
Strong understanding of PMS systems (Hyatt systems experience a plus).
Proven ability to lead in a fast-paced, urban hotel environment.
Experience working with third-party vendors strongly preferred.
Solid knowledge of safety and security procedures.
Previous Union Hotel experience ideal with understanding of CBA
Key Competencies
Dynamic, hands-on leadership style
Flexibility in schedule; understanding the business levels may
Guest-centric with strong emotional intelligence
Operational agility and problem-solving
Ability to thrive in a fast-paced, evolving environment
Strong communication and cross-functional collaboration
Passion for local experiences and lifestyle hospitality
APPLY
Share Assistant Director of Rooms on LinkedIn
Tweet Assistant Director of Rooms
Share Assistant Director of Rooms on Facebook
Share Assistant Director of Rooms via Email
OTHER OPPORTUNITIES FOR YOU
Room Attendant
Hotel Saint Cecilia | Texas, US
Taskforce Beverage Manager - Carpenter Hotel
Carpenter Hotel | Austin, TX, US
Assistant Director of HR
Grand Hyatt Barcelona | Barcelona, ES
PM Cook [Hotel Daphne]
Hotel Daphne | Houston, TX, US
BarBack [Bar Daphne]
Hotel Daphne | Houston, TX, US
Bartender [Bar Daphne]
Hotel Daphne | Houston, TX, US
Our family is always growing. Want to be in the know?
SIGN UP FOR JOB ALERTS
CONNECT WITH HYATT
X
Expand to see more
Equal Opportunity Employer
Expand to see more
E-Verify
RESERVATIONS
Modify/Cancel
Retrieve Hotel Bill
Customer Service
CORPORATE SITES
Careers
Investor Relations
Corporate Responsibility
Hyatt Development
Vacation Ownership
Travel Agents
WHAT'S NEW
Newsroom
New Hotels
EXPLORE MORE
Featured Destinations
All Inclusive Resorts
Hyatt Residences
Gift Cards
Roomkey.com
Privacy Policy
Terms & Conditions
Cookie Center
Security & Safety
Modern Slavery and Human Trafficking
Do Not Sell My Personal Information
Copyright 2026, Hyatt - Careers. All rights reserved
This website uses cookies and other technologies to analyze traffic, personalize content and ads, record sessions, and improve our sites and services. By closing this banner or continuing to use the site (or clicking on the page) you agree to the use of these technologies as further described in our Privacy Policy.
Cookie Settings Close
Job ID: 519359242
Originally Posted on: 4/30/2026
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