Front Office Manager

HOW YOU WILL CREATE THE EXTRAORDINARY

• Overseeing hotel front desk, bell, and valet areas; providing necessary support as needed

• Monitoring labor costs and scheduling to align with occupancy and budget targets

• Managing and monitoring room inventory, overbooking strategy, and yield management, in partnership with Revenue Management

• Partnering with marketing and casino operations to drive player reinvestment and hotel utilization

• Leading guest service recovery efforts for escalated hotel complaints

• Reviewing and analyzing daily reports, occupancy forecasts and front office productivity

• Communicating pertinent information to leadership team and staff

• Coordinating group and event arrivals with Sales & Convention Services

• Control of front of the house areas to ensure clean and welcoming feel

• Ensuring timely and accurate customer service

• Training and supporting staff

• Handling internal and external guest concerns and specific guest requests

• Monitoring inventory and ordering office supplies as needed

• Organizing office budget

• Managing records of office expenses and costs

• Overseeing the compliance with company's policies and security requirements

WHAT YOU WILL NEED

• Luxury Hotel Management experience of at least 3-5 years

• Experience leading teams to achieve high levels of guest satisfaction

• Thorough knowledge of LMS strongly preferred

• Experience with office machines (such as fax machines and printers)

• Practical knowledge of MS Office particularly Excel and Word and proficiency in English (oral and written)

• Strong communication and interpersonal skills

• Good organizational multitasking and problem-solving skills

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Flexible to work various shifts, weekends, and holidays

• High school or GED required; some College preferred.

ADDITIONAL REQUIREMENTS

• May be subject to smoking environment and moderate noise.

• Fast paced, high volume environment involving constant

• Must be able to stoop, reach and bend as necessary, including standing or walking for long periods of time.

• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.