Assistant Front Office Manager

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Description

Join the prestigious Boar's Head Resort as a Front Office Assistant Manager and become a vital part of our dedicated hospitality team. We are committed to delivering exceptional guest experiences in a luxurious setting, and we are seeking a professional with a passion for excellence and a background in high-end hospitality to help lead our front desk operations.

Key Responsibilities:

• Oversee daily front office operations to ensure smooth and efficient guest service
• Assist in managing front desk staff, providing training, support, and performance feedback
• Ensure guest satisfaction by addressing inquiries, resolving issues promptly, and maintaining high service standards
• Coordinate reservations, check-ins, check-outs, and billing processes
• Maintain a welcoming and professional environment for guests and staff
• Collaborate with other departments to ensure seamless service delivery
• Monitor and manage front office budgets, inventory, and supplies
• Uphold resort policies, procedures, and safety standards

At the Boar's Head Resort, we pride ourselves on fostering a culture of excellence, growth, and personalized service. Join our team and contribute to creating memorable experiences for our guests while advancing your career in a dynamic and supportive environment. We offer competitive benefits and opportunities for professional development.

Requirements

• Previous experience in hospitality, preferably in a luxury segment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to handle guest concerns with professionalism and tact
• Knowledge of property management systems and reservation software
• High attention to detail and organizational skills
• Flexibility to work various shifts, including evenings and weekends
• A professional appearance and demeanor