Director of Catering & Event Operations - Douglasville Conference Center

Proof of the Pudding is an award-winning catering and hospitality company based in Atlanta, GA. We are seeking a dynamic and results-driven leader to oversee sales, catering, event execution, and client partnerships at the Douglasville Conference Center & Greystone Amphitheatre.

This role serves as the primary liaison to our client-partner, the City of Douglasville, while leading all private event sales, food & beverage operations, and on-site execution. The ideal candidate brings a balance of sales leadership, operational excellence, financial acumen, and team development to drive revenue growth and exceptional guest experiences.

Key Responsibilities

Serve as the primary relationship manager for the City of Douglasville, ensuring strong communication, alignment, and long-term partnership success - Manage all events for the venue, ensuring seamless execution from initial inquiry through event completion - Lead all private client catering, food & beverage programming, and event execution

Drive catering and event revenue through proactive sales strategies, client relationship development, and upselling opportunities - Collaborate with clients to align event scope with budget while maximizing profitability - Partner with leadership to identify and implement revenue growth initiatives

Oversee all banquet and event operations, ensuring high standards of service and execution - Ensure detailed and accurate Banquet Event Orders (BEOs) and seamless communication across departments - Maintain excellence in event logistics, staffing, and guest experience

Oversee financial reporting, forecasting, and budget management for the venue - Ensure accurate billing, cost controls, and timely reconciliation of all events - Monitor performance against revenue and expense goals, taking proactive action as needed

Lead, mentor, and develop a team of managers and hourly staff - Set clear performance expectations and provide ongoing coaching and training - Oversee staffing plans, scheduling, and labor management to align with business needs

Partner with culinary and beverage teams to design innovative menus, promotions, and client-driven event concepts - Ensure offerings align with market trends, client expectations, and profitability goals

Ensure guest satisfaction scores exceed expectations - Uphold and continuously improve service standards across all events - Act as a visible leader during events to ensure quality and resolve issues in real time

Qualifications

5+ years of experience in sales, catering, event operations, or hospitality leadership

Proven experience managing client relationships and large-scale events

Strong financial acumen including budgeting, forecasting, and reporting

Demonstrated leadership experience managing teams in high-volume environments

Excellent communication, organization, and problem-solving skills

Experience with CRM/BEO systems (Caterease, AllSeated/Prismm preferred)

Bachelor's Degree in Hospitality, Business, or related field preferred

Compensation & Benefits

Competitive base salary + performance-based bonus/commission

Health, Dental, and Vision Insurance

Paid Time Off and Sick Leave

Professional development opportunities

Director of Catering & Event Operations - Douglasville Conference Center 3.7 3.7 out of 5 stars 6700 Church Street, Douglasville, GA 30134 Full-time Proof Of The Pudding 67 reviews Full-time Proof of the Pudding is an award-winning catering and hospitality company based in Atlanta, GA. We are seeking a dynamic and results-driven leader to oversee sales, catering, event execution, and client partnerships at the Douglasville Conference Center & Greystone Amphitheatre. This role serves as the primary liaison to our client-partner, the City of Douglasville, while leading all private event sales, food & beverage operations, and on-site execution. The ideal candidate brings a balance of sales leadership, operational excellence, financial acumen, and team development to drive revenue growth and exceptional guest experiences. Key Responsibilities Serve as the primary relationship manager for the City of Douglasville, ensuring strong communication, alignment, and long-term partnership success - Manage all events for the venue, ensuring seamless execution from initial inquiry through event completion - Lead all private client catering, food & beverage programming, and event execution Drive catering and event revenue through proactive sales strategies, client relationship development, and upselling opportunities - Collaborate with clients to align event scope with budget while maximizing profitability - Partner with leadership to identify and implement revenue growth initiatives Oversee all banquet and event operations, ensuring high standards of service and execution - Ensure detailed and accurate Banquet Event Orders (BEOs) and seamless communication across departments - Maintain excellence in event logistics, staffing, and guest experience Oversee financial reporting, forecasting, and budget management for the venue - Ensure accurate billing, cost controls, and timely reconciliation of all events - Monitor performance against revenue and expense goals, taking proactive action as needed Lead, mentor, and develop a team of managers and hourly staff - Set clear performance expectations and provide ongoing coaching and training - Oversee staffing plans, scheduling, and labor management to align with business needs Partner with culinary and beverage teams to design innovative menus, promotions, and client-driven event concepts - Ensure offerings align with market trends, client expectations, and profitability goals Ensure guest satisfaction scores exceed expectations - Uphold and continuously improve service standards across all events - Act as a visible leader during events to ensure quality and resolve issues in real time Qualifications 5+ years of experience in sales, catering, event operations, or hospitality leadership Proven experience managing client relationships and large-scale events Strong financial acumen including budgeting, forecasting, and reporting Demonstrated leadership experience managing teams in high-volume environments Excellent communication, organization, and problem-solving skills Experience with CRM/BEO systems (Caterease, AllSeated/Prismm preferred) Bachelor's Degree in Hospitality, Business, or related field preferred Compensation & Benefits Competitive base salary + performance-based bonus/commission Health, Dental, and Vision Insurance Paid Time Off and Sick Leave Professional development opportunities