Guest Experience Manager

Guest Experience Manager Columbus, OH Job Details Full-time $55,000 - $65,000 a year 3 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Employee onboarding Maintaining an organized workspace Food safety management Operations management Inventory management Shift management Managing hospitality teams Mid-level Performance management Team development Store opening/closing procedures Supervising experience Bar management Workplace health and safety regulatory compliance 1 year Clean workspace maintenance Cross-functional collaboration Onboarding process management POS systems Cash handling Leadership Team motivation (leadership skill) Cross-functional communication Overseeing training Food service management Customer complaint resolution Staff development Hospitality management Full Job Description POSITION OVERVIEW: Pins Mechanical Co. is a social gathering destination where old-school entertainment meets great food and drinks. From duckpin bowling to pinball and shuffleboard, we bring people together for fun, memorable experiences. We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of leadership for the floor team, ensuring staff are performing at their best and guests are enjoying a safe, fun, and high-energy environment. RESPONSIBILITIES: Floor & Guest Operations Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences. Maintain a welcoming, energetic atmosphere for all guests. Monitor and manage service, event flow, and guest satisfaction throughout the shift. Handle guest complaints, inquiries, and special requests promptly and professionally. Staff Supervision & Development Supervise bartenders, servers, barbacks, and other floor staff during shifts. Provide on-the-spot coaching, feedback, and support to ensure team performance meets Pins standards. Assist in training new floor staff and onboarding team members. Communicate goals, expectations, and daily priorities to staff. Execute company onboarding and training programs for bartenders, servers, barbacks, and support staff. Operational Responsibilities Ensure proper execution of opening, closing, and shift procedures. Support accurate POS use, cash handling, and reporting by floor staff. Maintain cleanliness, organization, and compliance with operational standards. Assist with inventory tracking and replenishment as needed for the floor team. Compliance & Safety Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling. Ensure staff follow all safety and operational protocols on the floor. Collaboration Partner with the AGM and other department managers (bar, beverage, facilities) to ensure seamless operations. Provide feedback and observations to the AGM to support team development and operational improvements. SKILLS & QUALIFICATIONS: 1-3 years of leadership or supervisory experience in high-volume hospitality, bar, or restaurant operations. Strong guest service skills with the ability to maintain a high-energy, welcoming environment. Hands-on, proactive leadership style with the ability to coach and motivate staff in real time. Excellent communication, problem-solving, and organizational skills. Familiarity with POS systems, cash handling, and floor management best practices. Founded on the idea of creating a social gathering place that connects people through a un-traditional/playful experience. Pay: $55000.00 - $65000.00 / year Pay: Bonus pay Benefits: Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Employee discount Job Type: fulltime Education: No education required Work location: On-site