Guest Services Supervisor

• Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times. (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite or CampSpot while ensuring to adhere to Sun's cash handling policies; records in the proper accounts and issues receipts. (Essential)
• Handles and resolves resident and guest complaints, inquiries, and issues in a timely and professional manner; fields resort comments, suggestions and complaints to the General/RV Resort Manager. (Essential)
• Makes collection calls for site rental payments as directed. Submits bad debt files to collections. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy.
• Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned.
• Completes and maintains resort records, reports, and files in accordance with the Operations Manual.
• Ensures office supplies are sufficiently stocked and prepared supply orders as needed.
• Refers all sales prospects to the RV Resort Manager and/or Sales Manager and enters the prospect information into NetSuite in a timely manner.
• Other duties as assigned.

• High School Diploma or GED (Required)
• 2 years in of administrative experience (Required)
• 6 months in in previous supervisory experience (Required)
• 6 months in of prior RV Resort office experience (Preferred)
• Strong customer service skills
• Excellent verbal and written communication skills
• Demonstrated leadership abilities
• Good problem-solving skills
• Professional appearance
• Excellent organization skills
• Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner
• Must have a valid driver's license

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide