Assistant Manager

We are look for Assistant Managers to help lead our Dunkin' team!

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin standards, franchisee policies and procedures and in compliance with all applicable laws.

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Building Effective Teams:

Identifies and communicates team goals

Monitors progress, measures results and holds others

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employees strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management:

Seeks to understand conflict through active listening

Recognizes conflicts as an opportunity to learn and improve

Resolves situations using facts involved, ensuring consistency with policies and procedures

Escalates issues as appropriate

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

Business and Financial Acumen:

Understands guest and competition; translates and applies own expertise to address business opportunities

Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Skills and Qualifications:

• 2 years of restaurant, retail, or supervisory experience with responsibility for financial results.
• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management

Responsibilities:

Schedule Requirements

• 40-45 hours per week
• Anytime availability. Friday and Sunday.
• Must work the days the General Manager has off

Physical Demands/Work Environment

• This position requires constant standing, walking, and moving for many hour
• May be required to be present before the restaurant opens, or when the restaurant closes, may be required to work various daily shifts to ensure the restaurant is performing excellently
• Require access by the restaurant or management via phone at any time of day
• Ability to lift 20-25 pounds on a regular basis, and up to 50 lbs occasionally
• The position does not require regular travel, but may occasionally travel for training or other business purposes, therefore reliable personal transportation is required (for bank deposits, etc)
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Team Environment:

• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.