Executive Housekeeper

Job Description Summary

The Housekeeping Manager works within the department to supervise the housekeeping and laundry operation to ensure product quality standards and optimum service is provided to hotel guests according to hotel and company business objectives.

In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining neat and organized housekeeping and laundry area and the security of the hotel linen and supplies inventory. The Housekeeping Managers focus on guest and employee satisfaction, expense control, and product quality will contribute to the hotels overall goals.

Job Description

Heres your chance to join our team at the Sonesta Irvine - Orange County Airport, undergoing a significant transformation. Over the next few months, we are working hard to recreate our hotel experiences. The hotel will emerge reimagined entirely with all-new guest rooms, a modern lobby experience, unique social gathering areas, creative food and beverage, and a new fitness center!

Sonesta International is now the 8th largest hotel company in the world. Our diverse and distinctive portfolio spans eight countries, with 15 distinct brands, across 1200 hotels. Sonestas collection of hotels, resorts, suites, and cruises enjoy a rich history celebrating 80 years in hospitality. We actively support professional growth and personal happiness in each of our employees and are always looking for people who will partner with us to improve the overall experience of our growing portfolio for both our guests and fellow team members.

Discover what you have been missing at Sonesta. We cant wait for you to join us as we continue our historic growth!

Duties & Job Functions

• Attend Housekeeping AM meetings to give daily direction, be visible on the floor, and assist staff as needed.
• Prepare and submit required reports promptly.
• Monitor the quality of service in the department.
• Ensure compliance with SOPs and procedures in the department
• Lead and conduct departmental and hotel training.
• Meet and interview potential candidates and follow standards for hiring approvals.
• Ensure overall guest satisfaction.
• Comply with weekly and monthly forecasting procedures.
• Respond to all guest reviews presented through TrustYou and follow up to ensure guest satisfaction.
• Maintain a regularly scheduled cleaning program (i.e., floor care, cleaning, mattress flipping.) and maintain a detailed checklist for each position.
• Maintain and control all housekeeping equipment.
• Ensure compliance with all corporate Risk Management standards (MSDS, HazComm.)
• Inspect rooms daily and ensure that some rooms are inspected with supervisors daily.
• Inspect all VIP rooms before arrival.
• Ensure that public areas, guest rooms, and back-of-house areas are cleaned to Hotel standards.
• Maintain the required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities monthly or quarterly.
• Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct daily pre-shift meetings.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Review daily Housekeeping staffs hours in the payroll system.
• Monitor out-of-order, out-of-service, discrepant, and showrooms.
• Must maintain constant communication with guest services and engineering.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.