Housekeeping Manager

JOB SUMMARY:

The Housekeeping Manager will be responsible for maintaining the cleanliness of guestrooms, guest common areas, and back of house areas according to company and brand standards. They will coordinate the dailyoperations of the housekeeping and laundry teams while adhering to operating standards. They will be responsible for inspecting the work of room attendants, laundry attendants, housepersons, and other assigned positions to ensure high levels of cleanliness are maintained.

The Housekeeping Manager may participate in the hiring and selection process. They will train all housekeeping team members. They may assist with the preparation and delivery of annual reviews and discipline documentation when required. They may create and track incentive programs. They will ensure all equipment is in working order and team members are properly trained to use equipment and chemicals and in all departmental processes, ensuring a safe and efficient working environment.

RESPONSIBILITIES:

• Schedule and direct the work of team members.
• Ensure processes and policies are communicated and team members follow them.
• Ensure new team members are trained properly, and all training is documented appropriately to ensure safe and proper utilization of chemicals and equipment. Ensure team members adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS).
• Coordinate deep cleaning program to ensure all guest rooms receive a deep clean based on company or brand standards.
• Responsible for the cleanliness of guest rooms, corridors, guest common areas and heart of the house areas through daily visual inspection and property walks.
• Review guest arrival reports to ensure special requests are accommodated.
• Proactively work with maintenance team to report and correct maintenance and safety concerns.
• May participate in monthly inventory of linens, terry, and other supplies.
• Ensure accurate room status information is entered in the property management system
• Manage scheduling and work of team members to ensure productivity levels are achieved.
• Manage lost and found process for hotel
• Comply with hotel security, fire regulations and all health and safety legislation.
• Maybe required to perform work of direct reports during time of extreme occupancy.
• Assist other departments wherever necessary and maintain good working relationships.

REQUIREMENTS:

• Ability to stand, walk, kneel, bend, stoop frequently and for prolonged periods of time as customary in a housekeeping role.
• Must be able to push up to 75 lbs., lift and carry up to 25 lbs.
• Must be able to visually inspect guest rooms and public areas to ensure adherence to standards.
• Must be able to perform all work done in housekeeping area to provide demonstration in training.
• Must be able to work varied shifts to include weekends and holidays as needed.

QUALIFICATIONS:

• Previous hotel experience highly desirable.
• One to three years of housekeeping experience in a commercial enterprise required.
• Experience managing/leading people desired.