Front of House Manager

Required Years of Experience

2 years

Job Details

LE ROCK
Le Rock is located in the iconic 45 Rockefeller Plaza space overlooking Rockefeller Center. Praised for our updated French fare, exciting, all natural wine program and warm hospitality, Le Rock has been critically acclaimed with 3 stars and is featured as one of New York's best 100 restaurants from the New York Times.
After years working together at New York mainstays, chefs Hanson and Nasr have established a unique mark on New York Citys restaurant scene creating buzzworthy restaurants that are founded in collaboration, professionalism, and innovation. Their attention to detail and commitment to employee growth has created a company culture that is welcomed and necessary.

Come join an exciting restaurant with an emphasis on quality and excellence. We are a value-driven company, committed to supporting employee needs to create great work experiences for our people with lots of growth opportunities.

We are currently looking for an experienced Front of House Manager to join our team. The ideal candidate displays an excitement for food and hospitality. As a critical member of our team, a successful F&B Manager will ensure efficient restaurant operation, as well as maintain high production, productivity, quality and customer service standards, helping to motivate our staff to provide excellent customer service.

We are a value-driven company with an emphasis on employee needs. This is a great opportunity to be a part of an energetic, seasoned and diverse team that is committed to creating an inclusive and dynamic workplace to learn, collaborate and grow.

Le Rock offers a competitive pay and benefits package and is an equal opportunity employer.

ESSENTIAL JOB RESPONSIBILITIES

• Serve as a representative for Le Rock, upholding high levels of hospitality and service
• Coordinate FOH and BOH restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Train new and existing employees on proper service practices
• Implement policies and protocols that will maintain future restaurant operations
• Organize staff schedules and supervise shifts
• Uphold sanitation and safety regulations
• Maintain a good working relationship with others by promoting teamwork and fostering a harmonious work environment
• Perform other duties and responsibilities as required to enable smooth restaurant operations
• Prepare tip reconciliations and employee clockins daily as part of weekly payroll
• Assist new hire, onboarding and employee orientation
• Uphold lines of communication, maintaining a positive working relationship with kitchen leaders and line staff throughout service

KNOWLEDGE, EXPERIENCE AND SKILLS

• Independent, self-motivated thinker
• Strong leadership and communications skills
• Leadership and Integrity
• Desire and ability to teach and foster growth
• Problem Solving, Multi-Tasking & Delegation
• 2+ years experience as an F&B Manager in a high-volume restaurant, hotel, or retail environment
• Fine dining experience.
• Knowledge of Microsoft Office- Word, Excel, Outlook etc.
• Familiarity with restaurant management software (Toast)
• Knowledge of Schedulefly.
• Organized and detail oriented.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills.

Le Rock does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, height, weight or any other reason prohibited by law in provision of employment opportunities and benefits. Compensation Details

Compensation: Salary ($80,000.00 - $90,000.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts

Required Skills

Strong Leadership and Communications Skills

Ability to Motivate Staff

Problem Solving

Customer Service Orientation

multi tasking

Conflict Resolution skills

Delegation

Training and Development Skills

Fine Dining Experience

Operational Management Skills

Knowledge of Microsoft Office (Word, Excel, Outlook)

Teamwork and Collaboration

Familiarity With Restaurant Management Software (Toast)

Adaptability in a Fast Paced Environment

Knowledge of Schedulefly

Attention to Detail

Extensive Food and Beverage (F&B) Knowledge

Time Management Skills

Strong Leadership, Motivational, and People Skills

Strong interpersonal skills

Organizational Skills

Ability to Uphold Sanitation and Safety Regulations

Detail Oriented

Effective Communication With Kitchen Staff

Ability to Handle Customer Complaints

Commitment to Employee Growth

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