Housekeeping Supervisor

10000 Ballantyne Commons Parkway
Charlotte , NC 28277

Job Description

Housekeeping Supervisor - SUPHHSKP

Department: Housekeeping

Reports To: Housekeeping Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Housekeeping Supervisor oversees the daily operations of our housekeeping department. The ideal candidate will be passionate about maintaining the highest standards of cleanliness and guest satisfaction.

Responsibilities:

• Supervisory Duties:

• Manage and lead a team of housekeeping staff, including hiring, training, scheduling, and performance evaluations.

• Assign daily tasks and ensure efficient workflow.

• Monitor staff performance and provide coaching and feedback.

• Quality Control:

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.

• Identify and address any issues promptly.

• Implement and enforce quality control procedures.

• Inventory Management:

• Maintain adequate inventory levels of cleaning supplies and equipment.

• Monitor usage and order supplies as needed.

• Guest Satisfaction:

• Respond to guest inquiries and complaints in a timely and professional manner.

• Resolve guest issues and ensure their satisfaction.

• Administrative Tasks:

• Prepare reports on labor costs, supplies, and maintenance issues.

• Maintain accurate records and documentation.

Qualifications:

• Proven experience as a Housekeeping Supervisor or similar role in a hotel or hospitality setting.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal skills.

• Attention to detail and a commitment to quality.

• Ability to work flexible hours, including weekends and holidays.

Perks & Benefits:

• Medical, Dental, Vision

• Hotel Discounts

• Paid Time Off

• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.