Front Desk Supervisor

Hilton Dallas/Park Cities

5954 Luther Lane
Dallas , TX 75225-5907

Hotel with 148 Rooms Managed By Practice Hospitality Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Ready to make every guest interaction extraordinary? Join our team and help us create moments that matter. Full-Time About The Hotel Nestled in the heart of Dallas most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotels bar open for drinks and small plates every evening, this is where good things happen, and all are welcome. Job Role Lead and inspire our front desk team by assigning, instructing, and supporting Guest Service Agents and Operators while ensuring seamless daily operations. Resolve guest concerns with creativity and care, making decisions that prioritize exceptional experiences and hotel success. Monitor team performance, provide coaching and development opportunities, and serve as the heart of our lobby operations where every interaction matters. What You'll Do Lead with Purpose

• Assign and instruct Guest Service Agents and Operators in details of work
• Monitor performance of staff with performance check ins and discipline issues, making recommendations for training when inconsistencies develop at the front desk
• Observe performance and encourage improvement while monitoring lobby traffic to make staffing adjustments accordingly

Drive Operations Excellence

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
• Assist Guest Service Agents, Operators, Reservation Agents, and other departments with any questions or requests

Create Memorable Guest Experiences

• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution
• Authorize revenue allowances to remedy problems only after alternative solutions have been offered

What We're Looking For Experience & Skills

• One year combined Front Desk and Supervisory experience in hospitality or related industry preferred
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

The Practice Hospitality Way
We're looking for someone who thinks big and brings creativity, emotional intelligence, problem-solving skills, and innovation to every interaction. You'll thrive here if you're a good human who cares deeply about our guests, each other, and making every moment together enriching, fulfilling, and fun. What We Offer Position Details

• Job Type: Non Exempt

Comprehensive Benefits Package

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About Practice Hospitality Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. Posted August 14, 2025