Assistant Food and Beverage Manager - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website , Instagram , Facebook

As an Assistant Food and Beverage Manager , you would support the Room Service Manager in overseeing the daily operations of in-room dining. This role ensures prompt, professional, and high-quality service is delivered to guests in their rooms while helping to lead a motivated, guest-focused team. The Assistant Food and Beverage Manager plays a key role in team supervision, service standards, guest satisfaction, training, and operational efficiency. Specifically, this includes, but is not limited to, the following duties:

• Interviewing, selection, training, supervision, counseling, disciplining, and evaluating room service staff for the efficient operation of room service. Schedules and directs staff in their work assignments.
• Responsible for ensuring that room service complies with sanitation and safety standards for guests and employees.
• Responsible for ensuring that all equipment is in working order.
• Monitors product quality and guest satisfaction in room service. Ensures that food quality is consistent, appealing, and prepared to guest specifications. Provides guidance for improvement and implements necessary adjustments for consistency.
• Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
• Coordinates special requests made to room service, including delivery of amenities.
• Documents inventory forecast usage and monitor supply to ensure that room service is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service.
• Responsible for ensuring compliance with all Hilton Hotels policies and procedures that relate to room service as well as all local, state and federal laws and regulations.

This is a full-time position, and you must have availability to work days, nights, weekends, and holidays.

EDUCATION

• High school diploma or equivalent required; hospitality or culinary degree preferred.

EXPERIENCE

• Minimum of 2 years of experience in room service or food & beverage operations, with at least 1 year in a supervisory or managerial role.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Experience using POS systems, order management software, and basic reporting tools.
• Knowledge of food safety, sanitation procedures, and local health regulations.