Housekeeping Manager - Hotel Daphne

Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and check out. Opening winter 2025.

Housekeeping Manager Lifestyle Job Description

Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role
Reporting to the General Manager the Housekeeping Manager is responsible for the overall cleanliness and presentation of the hotel. As a Housekeeping Manager, you will be responsible for the department management, financial budgets, cleaning scores, and overall presentation of the hotel.

The person in this position must have good communication skills, the ability to resolve conflicts and a thorough understanding of Company policies. Furthermore, the Housekeeping Manager has the responsibility of developing and maintaining the locations culture, values, and reputation in the public eye, and with all staff, guests, vendors and partners.

Responsibilities will include\:

Develop departmental objectives, budgets, policies, procedures and strategies

Demonstrate a working understanding of labor cost control through effective scheduling and proactive management

Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements

Train and supervise Housekeeping staff

Ensure all employees adhere to dress code policies for their scheduled shift

Resolve customer complaints regarding Housekeeping operations

Inspect all guest rooms and ensure each passes Bunkhouse standards

Implement standards and procedures to consistently conduct an accurate inventory

Monitor compliance with health and fire regulations regarding lodging facilities

Evaluate new products for usefulness and sustainability

Arrange for equipment purchases and repairs

Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems

Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary

Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results

Hold staff accountable for their job performance through regular performance evaluations

Maintain awareness of documentation needed and retained in employee files

Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

Maintain a high level of cleanliness and safety in the work area

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Ensure that all equipment is maintained in good, safe working condition

Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings

Qualifications - External

Qualifications

Experience Required

Two (2) years related experience in hospitality or service industry

High School diploma or general education degree (GED). College Degree preferred

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to speak the primary language(s) of the workplace

Ability to write routine reports and correspondence

Ability to speak effectively before groups of co-workers and sister property staff

Ability to create documents in Excel and Word

Ability to understand other computer programs (i.e. Property Management System)

Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. Wed love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.