Housekeeping Manager High Country Motor Lodge
1000 West Route 66
Flagstaff, AZ 86001
Hotel with 123 Rooms
Managed By Marc & Rose Hospitality
Medical / Dental / Vision / Hotel Discounts / Numerous Voluntary Products / 401k + Match/ Pet insurance and more!
High Country Motor Lodge is seeking a Housekeeping/Cleanliness Leader for Flagstaff's most unique and talked about destination! Join Genuine Hospitality with Marc & Rose Hospitality and our cherished destinations in AZ and CA!
Full-Time
Summary of Position:
The Housekeeping Manager is responsible for leading all aspects of the Housekeeping Department. The position supervises all housekeeping associates and coordinates with all property departments to meet all High Country Motor Lodge quality standards.
Essential Functions:
* Oversee staffing needs, including interviewing, hiring, training, providing guidance and counseling, and conducting performance evaluations.
* Plan, organize and monitor staff activities to ensure adherence to the hotel's quality assurance standards, which includes continuous visual inspections of guest rooms and public areas such as the lobby, bar, restrooms, meeting space, spa experience, etc.
* Provide one-on-one coaching to Housekeeping Supervisors to strengthen their technical housekeeping knowledge and enhance their leadership skills.
* Conduct performance inspections of Room Attendants upon completion of room servicing to ensure accommodations meet established standards.
* Conduct performance inspections of House Attendants and Public Attendants throughout their daily shifts to ensure all assigned areas are clean and meet established standards.
* Conduct performance inspections of Laundry Attendants throughout their daily shifts to ensure all laundry is handled promptly and meets quality standards.
* Assist the Assistant General Manager and General Manager in monitoring overall staff performance on a daily, weekly, and monthly basis, including completing performance evaluations throughout the year and annually for all housekeeping line staff.
* Maintain detailed records of rotational deep cleans, suite cleans, and carpet cleaning programs.
* Maintain a monthly inventory of all supplies across the housekeeping department and assist with ordering as needed.
* Support resolution of staff-related challenges, including scheduling, disciplinary actions, incentive program coordination, etc.
* Communicate and collaborate with other departments to ensure seamless and personalized guest service.
* Facilitate prompt delivery of guest requests and errands to enhance the guest experience.
* Demonstrate the ability to resolve guest concerns promptly and professionally.
* Maintain a clean, organized, and professional work area at all times to reflect a welcoming environment.
* Perform additional duties as assigned by the Assistant General Manager or General Manager.
* Ability to communicate with vendors and order appropriately with approval from the General Manager.
Qualifications:
Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities. High School Diploma required.
Experience: Minimum of 2 to 4 years of supervisor experience in Housekeeping required; hotel experience is highly preferred.
Certificates or Licenses: Certification in sanitation, chemical handling, or safety is preferred.
Knowledge, Skills, and Abilities:
* Strong leadership skills with the ability to train and supervise team member effectively.
* Capable of making quick, efficient decisions that support both team performance and guest satisfaction.
* Ability to memorize and consistently uphold the organization's Purpose, Pillars, and Service Standards.
* Proficient in using moderately complex computer systems and troubleshooting software issues.
* Knowledge of basic sanitation standards and proper use and application of cleaning chemicals.
Personal Characteristics:
Behaves ethically, honestly, and leads with a hands-on, appreciative and detail orientated style.
Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Professional Appearance: Maintains an appearance appropriate for professional environment. (Specific grooming standards are available upon request or for review.)
Working Conditions:
Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.
High Country Motor Lodge's leaders and associates believe each guest should be treated with a genuine sense of appreciation, respect, and professionalism. We create Genuine Hospitality, enticing our guests to return again and again. In order to be successful at HCML, associates must share our Purpose and Pillars. Our forward thinking, fun, friendly, engaging, and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Posted August 5, 2025
18
High Country Motor Lodge
High Country Motor Lodge is a modern mountain retreat nestled in the Arizona wilderness. Completely reimagined, this boutique hotel melds iconic 1960's retro elements with a contemporary lodge aesthetic. The resulting concept offers an elevated yet casual experience along Flagstaff's historic Route 66.
Boasting 123-rooms, including three private cottage suites and two junior suites, the High Country Motor Lodge is the premier destination on the Colorado Plateau with 4,700-sq.-ft. of indoor/outdoor meeting and event space, an expansive outdoor pool and oversized hot tub, two private saunas, and an innovative culinary concept The General Store offering everything from grab & go provisions to an indoor/outdoor lounge with craft beer and cocktails, fresh-cooked personal Pinsa-style pizza, and an artisanal coffee and espresso selection.
Notable guest experiences also include a fully decked-out game room with shuffleboard, pool, darts, and board games, as well as movie nights on the lawn, live music, and stargazing.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes - and it doesn't come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
High Country Motor Lodge provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, High Country Motor Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
M/F/D/V
1000 West Route 66
Flagstaff, AZ 86001
Hotel with 123 Rooms
Managed By Marc & Rose Hospitality
Medical / Dental / Vision / Hotel Discounts / Numerous Voluntary Products / 401k + Match/ Pet insurance and more!
High Country Motor Lodge is seeking a Housekeeping/Cleanliness Leader for Flagstaff's most unique and talked about destination! Join Genuine Hospitality with Marc & Rose Hospitality and our cherished destinations in AZ and CA!
Full-Time
Summary of Position:
The Housekeeping Manager is responsible for leading all aspects of the Housekeeping Department. The position supervises all housekeeping associates and coordinates with all property departments to meet all High Country Motor Lodge quality standards.
Essential Functions:
* Oversee staffing needs, including interviewing, hiring, training, providing guidance and counseling, and conducting performance evaluations.
* Plan, organize and monitor staff activities to ensure adherence to the hotel's quality assurance standards, which includes continuous visual inspections of guest rooms and public areas such as the lobby, bar, restrooms, meeting space, spa experience, etc.
* Provide one-on-one coaching to Housekeeping Supervisors to strengthen their technical housekeeping knowledge and enhance their leadership skills.
* Conduct performance inspections of Room Attendants upon completion of room servicing to ensure accommodations meet established standards.
* Conduct performance inspections of House Attendants and Public Attendants throughout their daily shifts to ensure all assigned areas are clean and meet established standards.
* Conduct performance inspections of Laundry Attendants throughout their daily shifts to ensure all laundry is handled promptly and meets quality standards.
* Assist the Assistant General Manager and General Manager in monitoring overall staff performance on a daily, weekly, and monthly basis, including completing performance evaluations throughout the year and annually for all housekeeping line staff.
* Maintain detailed records of rotational deep cleans, suite cleans, and carpet cleaning programs.
* Maintain a monthly inventory of all supplies across the housekeeping department and assist with ordering as needed.
* Support resolution of staff-related challenges, including scheduling, disciplinary actions, incentive program coordination, etc.
* Communicate and collaborate with other departments to ensure seamless and personalized guest service.
* Facilitate prompt delivery of guest requests and errands to enhance the guest experience.
* Demonstrate the ability to resolve guest concerns promptly and professionally.
* Maintain a clean, organized, and professional work area at all times to reflect a welcoming environment.
* Perform additional duties as assigned by the Assistant General Manager or General Manager.
* Ability to communicate with vendors and order appropriately with approval from the General Manager.
Qualifications:
Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities. High School Diploma required.
Experience: Minimum of 2 to 4 years of supervisor experience in Housekeeping required; hotel experience is highly preferred.
Certificates or Licenses: Certification in sanitation, chemical handling, or safety is preferred.
Knowledge, Skills, and Abilities:
* Strong leadership skills with the ability to train and supervise team member effectively.
* Capable of making quick, efficient decisions that support both team performance and guest satisfaction.
* Ability to memorize and consistently uphold the organization's Purpose, Pillars, and Service Standards.
* Proficient in using moderately complex computer systems and troubleshooting software issues.
* Knowledge of basic sanitation standards and proper use and application of cleaning chemicals.
Personal Characteristics:
Behaves ethically, honestly, and leads with a hands-on, appreciative and detail orientated style.
Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Professional Appearance: Maintains an appearance appropriate for professional environment. (Specific grooming standards are available upon request or for review.)
Working Conditions:
Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.
High Country Motor Lodge's leaders and associates believe each guest should be treated with a genuine sense of appreciation, respect, and professionalism. We create Genuine Hospitality, enticing our guests to return again and again. In order to be successful at HCML, associates must share our Purpose and Pillars. Our forward thinking, fun, friendly, engaging, and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Posted August 5, 2025
18
High Country Motor Lodge
High Country Motor Lodge is a modern mountain retreat nestled in the Arizona wilderness. Completely reimagined, this boutique hotel melds iconic 1960's retro elements with a contemporary lodge aesthetic. The resulting concept offers an elevated yet casual experience along Flagstaff's historic Route 66.
Boasting 123-rooms, including three private cottage suites and two junior suites, the High Country Motor Lodge is the premier destination on the Colorado Plateau with 4,700-sq.-ft. of indoor/outdoor meeting and event space, an expansive outdoor pool and oversized hot tub, two private saunas, and an innovative culinary concept The General Store offering everything from grab & go provisions to an indoor/outdoor lounge with craft beer and cocktails, fresh-cooked personal Pinsa-style pizza, and an artisanal coffee and espresso selection.
Notable guest experiences also include a fully decked-out game room with shuffleboard, pool, darts, and board games, as well as movie nights on the lawn, live music, and stargazing.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes - and it doesn't come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
High Country Motor Lodge provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, High Country Motor Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
M/F/D/V
Job ID: 488232683
Originally Posted on: 8/6/2025
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