GUCCI Regional Operations Manager - Canada

Summary

Job Description

Role Mission

Retail Operations, as part of the retail team, supports one of the most critical departments as the main link to support ongoing business growth while adhering to all Gucci policies and procedures.

Based in Toronto, Ontario , the Regional Operations Manager will support and bring a commercial focus to the back-of-house (BOH) and integrate it with the front-of-house (FOH). The candidate will have a desire to raise opportunities, propose solutions and ensure that we are creating a better store environment not only for our clients but also the store teams.

The role will also support the development of the operations teams in the store and partner closely with the General Manager - Canada, Director of Operations and Store Directors.

Key Accountabilities

New Projects/ Regional Strategy (Strategy and Implementation)

• Identify opportunities to improve store operations;
• Raise opportunities for improvement and be the change agent in making the changes happen;
• Be a partner to the management teams to continuously improve FOH and BOH operations;
• Provide prompt resolutions for any store inquiries;
• Take the lead, when necessary, on local or global project initiatives;
• Conduct regular store visits;
• Assess and implement in-store processes and policies without compromising Guccis brand image and standards;
• Promote use of operational tools in store;
• Training as necessary;
• Ensure compliance to all operational processes are maintained;
• Lead by example by leveraging operational tools while in store, and support in identifying how these tools can best utilized.

Training and Team Development

• Provide training to new members of the operations team, as well as training on various operational tools;
• Proactively identify gaps in knowledge for existing teams and provide training, and in person support;
• Support the Store Directors in developing the operations team through the assessment of talent and mapping opportunities for growth;
• Ensure proper career progression for operations teams in the store and create developmental plans in partnership with the Store Directors.

Store Openings, Renovations and Relocations

• Coordinate activities to operationally prepare for store openings/renovations/relocation activities within the respective markets;
• Ensure smooth store openings through the proper dissemination of information to key departments;
• Support the onboarding of all new Store Directors.

Policy and Procedures

• Create, update, and disseminate all policies and procedures;
• Ensure all stores are adhering to local and worldwide policies and procedures;
• Review and identify any critical areas that require additional guidelines;
• Utilize all existing tools to support stores (i.e., checklists) as well as identify any future planning to ensure the most efficient FOH and BOH experience;
• Ensure the proper use of all digital tools as it relates to retail operations;
• Conduct in-store operations training for new Store Directors;

Key Requirements

• At least 5 years of experience in a multi-store support role, preferably in a fast-paced, luxury/ fashion environment;
• Previous experience as a Store Director a plus;
• Experience in building materials using platforms and tools that can be easily facilitated at store level;
• Able to collaborate effectively with a team to develop strategies;
• Experience working closely with Store Planning, Merchandising, Finance, MIS, Loss Prevention, Consumer Management and Training;
• Ability to effectively direct a team through change management;
• Good project management skills;
• Strong business acumen, highly analytical, able to present and promote ideas;
• Experience in logistical planning, development of processes and policies;
• Proven to be a strategic thinker and focused on the end results;
• Strong communication and writing skills;
• High Proficiency: in Excel and PowerPoint.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each persons uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

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