Hotel Manager

City, State:

New York, New York

Title: Hotel Manager

Location: New York, New York

FLSA: Exempt

Status: full-time

Reports to: Area General Manager

Supervises: Property Team Members

Pay Range: $100,000 to $115,000

Job Summary: The Hotel Manager supports the Area General Manager in overseeing the hotel's operations. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties:

• Assist the Area General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.

• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.

• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.

• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.

• Help produce the annual budget and forecast changes in operating expenses and labor costs.

• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.

• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.

• Train staff to deliver guest services in line with company standards, and address guest complaints directly.

• Manage guest loyalty programs and ensure compliance with franchise or company policies.

• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.

• Assist in managing the hotel's physical condition, including maintenance and quality control programs.

• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Bachelor's degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.

• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.

• Strong knowledge of revenue management, financial analysis, and budgeting.

• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).

• Excellent communication and leadership skills to manage staff and interact with guests.

• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.

• Experience in recruitment, staff training, and performance management.

• Strong organizational skills with the ability to manage multiple tasks and priorities.

Work Environment:

• Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments.

• Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.

• Must be able to lift and carry objects up to 20 lbs occasionally.

• Flexible schedule, including availability for evenings, weekends, and holidays as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.