Assistant Food and Beverage Manager
- Omni Hotels & Resorts - Corporate Office
- Bretton Woods, New Hampshire
- Full Time
Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.
Job DescriptionTo ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures at the hotel dining outlets.
Our team members enjoy a wealth of benefits and perks, including:
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
- Complementary Golf, Skiing and Riding.
- Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
- Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.
Join us and thrive in an environment where your well-being is valued and supported.
Responsibilities- To consistently ensure the maximum guest information in the restaurant.
- Pre-meal meeting conducted with service staff on a daily basis.
- Supervision of floor during operation.
- Insure that service personnel follow service scenario.
- Monitor timing of guest experience.
- Handle all complaints to the guests' satisfaction.
- To maintain a consistently smooth running operation.
- Service staff on duty as scheduled.
- Side-stands fully stocked with equipment..
- All side-work complete.
- Coffee, and roll warming equipment functioning.
- Insure station rotation in seating.
- Assist in seating or service of guests as necessary.
- Coordinate all functions in dining room during service.
- To monitor and critique the quality and consistency of the food product.
- Continuously check food quality and presentation coming from kitchen.
- Monitor guest satisfaction and comments regarding food.
- To be familiar with clients so that there is constant recognition of all repeat guests.
- Reservations reviewed on a daily basis.
- Reservations checked against the VIP list from the front desk.
- All special attention details handled properly.
- To maintain the physical atmosphere and cleanliness of the restaurant.
- Staffs uniform and appearance meet specifications.
- Tabletops set to specifications.
- All menus inspected daily by hostess.
- During service, constantly inspect tabletops, side-stations and tray stands.
- All equipment in good condition and clean.
- All work areas maintained neat, orderly and clean.
- All lights and music adjusted appropriately for each meal period.
- To contribute to the profitability of the restaurant through cost control effectiveness.
- Administrative responsibilities:
- Monthly budget
- Monthly volume forecast
- Weekly volume forecast
- Weekly schedule
- Staffing requirements
- Weekly payroll forecast
- Payroll computation
- Food requisitioning
- Assist in end-of-month inventory
- Constantly perform positive up-selling techniques with service staff.
- Expedite table turnover and table resetting.
- Implement sales promotions and merchandising programs.
- Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
- Reconciliation/deposits
- Charge procedures
- House charge procedures
- Check control
- Walkouts
- Meal period change
- Reports
- Abstracts
- Know and adhere to all company policies and procedures.
- Know emergency procedures (including CPR) and work to prevent accidents.
- Be familiar with and enforce all policies related to liquor liability laws. Specifically:
- Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
- Prohibiting sale of liquor to minors.
- Perform any and all other duties assigned and/or required by management.
- Bachelors degree or equivalent experience preferred
- Must have excellent interpersonal skills.
- Must provide excellent service to internal and external customers.
- Must have excellent oral and written communication skills.
- Must be attentive to detail.
- Must have excellent computer skills.
- Must be pleasant and friendly.
- Ability to work nights, weekends, and holidays
Omni Hotels & Resorts is an Equal Opportunity Employer