Front Desk Supervisor

Hotel:

Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence

Whats in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverag e Medical, dental, and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

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Pay Rate: Starting $17/hr.

Atrium Hospitality is currently recruiting a Front Desk Supervisor for our Front Desk department. Join a team of Embassy Suites employees who are passionate about servicing guests, one another all while taking care of the people who make it happen, our associates. The hotel has 283 suites and has 6000 sq. ft. of event space. It is conveniently located in Norman with less than 30-minute commute to and from the center of Oklahoma City.

This is a great opportunity to grow in the hospitality industry with teams that will invest back into talent who are looking to make an impact in their careers.

At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests.

These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork).

Why work at the Norman Embassy Suites?

• We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
• Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahomas campus.
• With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitalitys hotels!
• Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Why Front Desk?

The Front Desk team is a key proponent of our company and hotel culture. As the face of our team, the primary purpose of the Front Desk Supervisor is to ensure that the guests have an excellent beginning-to-end hotel experience.

Work Performed:

The Front Desk Supervisor is tasked with the following duties, responsibilities, and assignments:

• Supervise front desk staff and ensure that they provide excellent customer service.
• Respond to guests' inquiries and requests in a timely and professional manner.
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
• Manage reservations and room availability.
• Ensure accuracy of billing and payment processes.
• Monitor and review guest feedback.
• Resolve customer complaints.
• Train and coach front desk staff.
• Monitor staff performance and provide feedback.
• Maintain a clean and organized front desk area.
• Any and all other tasks necessary to complete the primary purpose of this position.

Qualifications:

Required Experience:

• Professional customer service experience.

Preferred Education:

• High School diploma or equivalent.

Physical:

• Ability to lift, pull and push up to 50 pounds regularly.
• Ability to bend and squat repeatedly.
• Ability to walk and stand for duration of scheduled shift.

Availability:

• Flexible towork dayshifts, early mornings, evenings,nights,weekends, and holidays .

• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Perseverance:

• Help to resolve problems through recovery when things arent quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
• Training all new Front Desk Agents to provide exceptional customer service

Respect:

• You will value everyones contribution to the team, and we will value your contribution as a key part of our success
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Innovation:

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
• You will look for new ways to enhance the guest experience

Teamwork:

• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

What do we need from you to be successful in this role?

• As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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