Housekeeping Supervisor

JOB OVERVIEW

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

Perform desk opening duties and prepare daily room assignments

Assist with scheduling and control daily attendance to ensure proper coverage.

Monitor payroll programs and prepare bi-weekly payroll closing reports

Conduct daily team meetings, attend other meetings as necessary

Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Control expenses and minimize waste within all areas of housekeeping.

Prepare supply inventories and ensure appropriate par levels

Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.

Promote teamwork and quality service through daily communication and coordination with other departments.

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May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

Report, turn in, and/or log all lost and found items according to established procedures.

May regularly assist with deep cleaning projects.

Refer to attached additional job responsibilities and Health & Safety duties and responsibility

Assist with other duties as assigned.

ACCOUNTABILITY

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS

EDUCATION:

Minimum: High School Diploma or equivalent. Some college an asset.

EXPERIENCE:

1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. S/he must speak fluent English.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Basic mathematical skills are used occasionally.

May be required to work late afternoons, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The hourly pay rate for this role is $18.25. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.