Hotel Operations Manager (Rooms)

The Opportunity

Dream Downtown seeks an enthusiastic Hotel Professional to join our Rooms Leadership Team as Hotel Operations Manager. This role will be focused on selling the hotel product, providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality, committed to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel’s Director of Front Office.

Who We Are

The moment you enter the lobby of Dream Downtown, you leave the realm of the everyday. Surrounded by opulent bespoke furnishings and porthole windows inspired by grand ocean liners evoke a bygone era of travel. In every part of our luxury boutique hotel in Chelsea, from the hidden cocktail bar to the chic rooftop lounge, our guests find superlative service and creative verve in the heart of New York City’s Meatpacking District.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important\: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

The Role

The Hotel Operations Manager (Rooms) is responsible for all supporting the overall Guest Experience throughout the Rooms Division. While the role will predominately focus on the the front desk operation, it may also include Guest Services and Housekeeping. Responsiblities may include\: staff training, inter-department communications, problem solving, and guest concern resolution. The Hotel Operations Manager (Rooms) should possess strong communication skills and demonstrate effective leadership abilities.

Duties include\:

• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Salary Range

The salary range for this position is $64,350 to $79,400. This position is also eligible to earn an quarterly bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional benefits which include\:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Paid Time Off
• Medical, Dental, Vision Insurance Packages
• Retirement Savings Plan (401K) with company match
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

Experience Required\:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Must possess the following strengths\: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule including mornings, nights, overnights, weekends, and holidays

Experience Preferred\:

• Hotel/Hospitality degree an asset

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you\:

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.