Task Force / Transitional Housekeeping Manager

1048 Raymond Blvd
Newark , NJ 07102

Doubletree by Hilton Newark Penn Station is seeking a Task Force/Transitional Housekeeping Manager to help establish processes and systems. This position responsible for aiding Housekeeping Leadership in the successful operation of the Housekeeping Department in maintaining quality standards, profitability and customer satisfaction. Must have contracting/consulting experience. This position can lead from temporary to permanent. Temporary housing and travel negotiable.

Job Responsibilities:

• Oversee the operations of the, housekeeping dept, with knowledge of Maintenance and Front Desk Departments
• Responsible to enhance all hotel service standards.
• Manage day to day operations to ensure exceptional guest service.
• Work closely with the department managers to maximize revenues.
• Work closely with department managers to control labor and productivity.
• Communicate throughout the day with all departments to ensure total guest satisfaction.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback.
• Reward, discipline and document associate performance and provide timely counseling.
• Supervise the staff and handle associate situations.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Perform other duties as requested by management.

Job Qualifications

• Minimum 2 years hotel experience.
• Proficient with PMS system/Hilton OnQ.
• Union labor relation knowledge (Required).
• Must work some weekends, holidays, and be flexible to work AM/PM shifts according to business demands
• The position requires effective time management and strong leadership communication skills.