Front Of House Manager - Old City

Front of House Manager - Old City

Riverwards Produce +2 more

Date Posted June 12, 2025

Location Old City, PA

Category Business

Job type Full-Time

COMPANY DESCRIPTION

Riverwards Produce is a produce-forward grocery store in Philadelphia. We specialize in local, organic, and sustainable products and practices.

Riverwards Produce is an equal opportunity employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

JOB DESCRIPTION

Front of House Manager

JOB DESCRIPTION

OVERVIEW: Riverwards Produce is a group of produce focused markets in Philadelphia

The Front of House Manager position at Riverwards Produce takes ownership of all Front of House department operations, staff, and aesthetics. This role requires a heavy concentration in customer service and creating systems to ensure that cashiers have clear communication about protocol to create the ultimate shopping experience. The FOH Manager has an expert knowledge of store inventory, merchandising tools, and POS operations. They're able to field inquiries and suggestions from both customers and staff. They coordinate frequently with Store Managers, the Grocery and Produce teams to ensure proper staffing, product variance, store cleanliness, and aesthetic coherence.

The Front of House Manager ensures that we are presenting a cohesive aesthetic upon entry and providing top-notch service and product knowledge for our customers.

Reports to: Store Manager

Directly manages: Cashiers and FOH Staff

Responsibilities:

Responsible for overall fiscal performance of department

Maintains up-to-date procedural logs and implements new SOP changes

Creates and conducts training for FOH staff to ensure effective job performance and excellent customer service

Responsible for management and hiring decisions relating to FOH operations including hiring, scheduling, and disciplinary action

Serves as a primary contact for POS technical escalations

Creates and maintains scheduling for all Cashier staff

Provides excellent customer service and has a working knowledge of all store product

Ensures the completion of all opening, mid-shift, and closing procedures

Maintains organized and clear check-out, entry, and receiving spaces

Collaborates with Store Managers to create and maintain processes pertaining to money handling by staff

Coordinates the purchase and procurement for all FOH product categories and supplies

Collaborates with other department managers to plan seasonal and rotating merchandising plans

Executes sales-based purchasing and lean inventory practices

Works with Store & Department managers to ensure that all store items are properly entered into the POS system and available for purchase

Performs floor duties including receiving, restocking, and ordering

Conducts performance evaluations that are timely and constructive

Requirements

Minimum 3 years retail buying and/or managing

Previous management experience in a grocery setting

Experience receiving, processing, and merchandising grocery in a retail setting

Passion for the principles of sustainable food and farming

A diligent approach to safety and sanitation - ServSafe (or analogous) certification a plus

A team player with a willingness to jump in and help with all store tasks

Ability to roll with the punches of a rapidly growing start-up business

Ability to lift 50+ lbs and spend 8+ hours standing and walking up and down stairs

Excellent verbal and written communication skills

Detail orientation and ability to communicate easily and often with team and managers

Flexibility in scheduling, including mornings, evenings, weekends, and holidays

Experience receiving, processing, and/or merchandising specialty grocery in a retail setting

A positive attitude and an enthusiastic desire to provide storewide customer service

Working knowledge of local food makers

COMPENSATION: This position is full-time. Compensation begins at $22/hr. Riverwards Produce provides a 20% discount on all store products. Benefits include health, dental and medical insurance (for full time employees), paid parental leave, Employee Assistance Program, Paid Time Off, and flexible scheduling.

COMPENSATION

this position is: hourly, $20/hr +

APPLICATION INSTRUCTIONS